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A place on the excursion I tried to book. 3. The next indicator of river flow problems is the Thames River in England. After 5 Viking Published on May 21, 2021. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? The plane returned to the gate and he was transported to the local hospital. We were treated like animals. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. However, the same problems do not affect river cruise ships. Viking booked the hotels for these excursions. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. The typical characteristics of river boats regardless of cruise line are about the same. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." We are not asking for anything other than our money back. #7. TPG values it at $1,600. We did not see ANY of Spain. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We paid for the trip and had trip insurance. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). At this time, we expect the ship will resume its scheduled operations on February 18, 2023. I had to cancel due to ill health and provided over five months notice. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. 05 Aug 2022. The 13-city cruise was supposed to take passengers between St. Paul and New . I ask if I could have the number to her managers boss she said no. Guests and travel agents on impacted departures are in the process of being notified. #1. You will be cruising, you will be enjoying," he said. We booked the *********** cruise with Viking prior to COVID *****************. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Desired outcome: On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! Any comments Viking? If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. That' our policy,. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Another factor that should be considered is trip insurance. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Its infuriating and disrespectful. What does Viking do Nothing. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The cruise was cancelled due the pandemic ($11,367.50) Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Vikings' policy allows no refund under the circumstances (i.e. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. This post contains references to products from one or more of our advertisers. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. ************************************* Cruises that was set to sail in April 2020. (The consumer indicated he/she DID NOT accept the response from the business. Their ad is wonderful but after all is said and done it is all crap. It would seem to be a reasonable and simple request. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Is it cheaper to stay out in the bay and use your own tender? Thank you. Articles are of a general nature and should not be relied upon for individual circumstances. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. We rebooked our trip but Viking canceled it again and another voucher was issued. But now some of those waterway dreams seem set to run aground. Anyone can write a Trustpilot review. Claire and Stanley Keyles planned a dream vacation for June 2020. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. . The cruise line offered her future cruise vouchers worth 125 percent of her fare. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. This also had the water turned off and was unable to flush. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. We accepted and paid an additional insurance premium. Karin Price Mueller | NJ Advance Media for NJ.com. They can go up, they can go down, rain can come in.. At Viking, your experience means the world to us. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. Well guide you through the process. We booked a river cruise from Istanbul to Venice. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. 140 complaints closed in the last 12 months. River flows are never static and are subject to fluctuations that are unpredictable. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Viking Ocean and River is currently operating all upcoming scheduled itineraries. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. Read full review of Viking River Cruises is a travel editor for TPG, with a focus on cruise travel. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. I appreciate the time. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. The photo is from my first premium, international award flight in 2012. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Enrollment required. Cost includes $12.95 plus applicable local sales tax. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. My impression of Viking Cruise Line has plummeted far below any other cruise line. Submitting a response indicates a willingness to work with customers to make things right. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. On 10/14, we filed a claim with Trip Mate. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! Guests and travel advisors with affected departures have been notified. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). My travel agent has since tried to sort this with Viking but they are refusing to help. By. London was on an older plane with 3 seats on the left and right. Why? Desired outcome: Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Viking has lost four loyal customers with 10 past cruises between us. He made the commissions, we will not sail and lose 14,000 dollars. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. This site does not include all card companies or credit card offers available in the marketplace. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. We paid some #10,000 for premium air. I hope this is something you can help with. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% by Steve CaseLast updated September 6, 2022. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Viking changed our flight schedule at very short notice. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. took the call and told us that schedule wouldn't be available most likely till January 2023. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. At this point we feel it's discrimination and want our money refunded. I believe this policy and practice is clearly unfair and rather reckless. Because we were given a voucher, we can not get out money back. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. January 27, 2018. Very disappointing. Subscribe to RSS They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp.