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Learn more about the legal requirements for recruitment in the NSW Public Service. An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. Includes the NSW Government Graduate program, recruitment and selection guide, NSW Public Service talent pools, assignments, transfers and secondment guides, onboarding and exiting information, and the NSW Aboriginal internships program. Focus on how your knowledge, skills, and abilities match those needed for the job. If this sounds appealing to you, we welcome your application! All rights reserved. Position Classification: Administration Officer Level 4. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. This role at our Balmain Shipyard is a wonderful long term opportunity for a candidate excited about working in public . All other streams will only need to attend one assessment centre. A guide to support senior leaders with organisational strategy. Undertake analysis on a range of business process identification, modelling, Merit based stages Learn more about STEP 3 STEP 4. You belong in our diverse and inclusive workplace. If you are the successful applicant, you will be made an offer of employment. The interview will generally involve a single interview panel consisting of two or more assessors. Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. Your application. For example: Describe a customer problem you identified. Do you have a passion for anything and everything to do with technology? The recruitment process may include: an assessment of your application. Information for graduates with disability. You should be aware that certain information relating to your use of these websites will be collected each time you visit the www.iworkfor.nsw.gov.au website. They each bring their individual skills, knowledge and backgrounds together to form a strong, innovative and resilient workforce with a common vision to serve the needs of the NSW Police Force and the community, now and into the future. We will ask your permission to contact your referees before we do the checks. opportunities for improvement They usually involve completing several assessments over a part or whole day. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. There are currently 218 jobs Your cover letter should: If the job involves managing a team, tell us about important things you did before such as how you supported your team to deliver for the business. Guidance for HR and hiring managers to provide a good experience when onboarding employees. For the primary, legal, digital, and engineering streams the activities are a structured interview and a group activity. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. For enquiries relating to recruitment please We are passionate about building a culture where reward and recognition are at the heart of our team environment. We offer more than just a job, with careers almost as diverse as our people. Please visit Microsoft to upgrade to MS Edge. when we expect a large number of applications. Agencies may contact you to complete a reference check. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. Other assessments vary depending on the job and what is being assessed. Willing to work an average of 2 to 3 days per week (casual and part-time). need you to develop and present your strategy (for example, for the design and implementation of the program). If you have any further questions you can contact the Recruitment team on recruitment@ses.nsw.gov.au. Total remuneration package: $66338.79 - $67937.54. a range of business processes identification, modelling, analysis, design and your reasons for applying - "Why did you apply for this role?". You may select up to two streams: primary and one degree-specific stream - legal, digital or social . You'll find information about the organisation and our projects on our website, including recent media releases, which are a great snapshot of what we do. Work type: Full-Time. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Service NSW is the leader in providing Key things to keep in mind as you work through the application process. Includes data collections from the past 20 years. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). All rights reserved. Recruitment offers a great opportunity to build workforce diversity whenever a vacancy occurs. Information for graduates with disability, bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. The same applies if you are a recruitment agent. Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. You will be responsible for undertaking analysis on Following a recruitment process an applicant may make an access application under the GIPA Act seeking access to government recruitment information. Graduates receive a competitive salary, study support and a permanent role upon completion of the program. Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. If this is the case, we will make this clear in the job advertisement. send them the role description to help them talk about how your previous work relates to the job. Capability Application Toolto prepare for the recruitment process by accessing The typical recruitment process follows the below steps. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Attention: NSW Caretaker Period has commenced: During the NSW Election caretaker period there will be no significant updates to this website. contact you to make sure you want the job, discuss and agree on the conditions of your employment, ask you if you need workplace adjustments to help you do the job, talk about other arrangements like flexible working. is specific to the job you are applying for. Read the question and look for key words that will help you respond. Strategy and Customer Support Divisionwithin Service NSW brings focus Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. Support the adoption and continual improvement of Business Process Management we are passionate about delivering a positive customer service experience. All rights reserved. The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. More than 100,000 people work in or directly with NSW Health, across 15 local health districts, NSW Ambulance, NSW Health Pathology, Sydney Children's Hospital Network, Justice and Forensic Mental Health, Agency for Clinical Innovation, Bureau of Health . Before your assessments you should: Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Monthly RDO, 5 weeks annual leave and free travel pass. Connect with us on FacebookandLinkedIn! The Leadership Academy delivers trusted leadership development programs that transform the individual and their teams to deliver benefits for the people of NSW. employment offer or inclusion in our candidate database. You will also be invited to book into a virtual assessment centre. Writing your application Writing your application When preparing your application, there are some key things we need to know about you. Join the Service NSW team of talented, passionate people. Effective Candidate Evaluations. As a guide, your resume could include the following sections: Do not include copies of qualifications with your resume or application unless asked. Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn. use a real business situation such as the start-up of a new program. a case study exercise where your group responds to a brief on a realistic business scenario. Not only on capabilities, knowledge and experience. Carefully review the job advertisement to determine if the role is right for you. Role type: Full Time Ongoing. practice application and interview questions based on the focus capabilities It is best if you can tailor the content to the job you are applying for. This is the first stage of the recruitment and selection process under the recruitment policy of a company. dealing with a question or complaint for a customer service-focused job. become familiar with all aspects of the job. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. supportting business process improvements, providing solutions aligning with The following question is about the 'Commit to Customer Service' intermediate capability. Our team is friendly, supportive and passionate about our work, which is attributed to the rewarding feeling we receive when candidates are placed in positions that make a real difference to the local communities we serve. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. Please note the Social Work stream and the Engineering stream will have different versions of the activities. Review your previous work (paid and volunteer) and study experiences. Let's look at a typical example of the role players in an HR recruitment process: Hiring manager: the person whose department needs the new hire. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. You may not proceed through every stage of the assessment process. Stage 1: Online application. Review the role description to help you think about whats involved in the job. 2. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. Our common interview format is the structured behavioural interview. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Check that you've received an email confirming your application. Targeted / Identified: Role: Process Improvement Coordinator. The recruitment process is an important part of human resource management (HRM). (BPM) to ensure effective governance and best practice processes and principles . Other assessments vary depending on the job and what is being assessed. Visit the customer experience to all citizens across NSW. confirming your right to work in Australia. Coordinate, monitor and review business processes to identify gaps and Reference checks will be completed prior to offering you employment. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. A technical skills assessment measures your professional or occupation-specific skills. via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . Recruiter: usually affiliated with HR and responsible for the HR recruitment process. university, TAFE or school if you have limited work experience. Includes the three remuneration tribunals: statutory and other offices, parliamentary and local government. Types of assessments All our assessment processes involve at least one interview. You should prepare a succinct application demonstrating why you believe you are the best person for the position. Resources to support senior leaders contemplating an organisation restructure. referee checks. Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing Our recruitment process is in line with the Government Sector Employment Act 2013. We aim to have a health system that values its workforce as a vital resource and treats its staff fairly. present your findings, in writing or verbally. Make a difference to the lives of 8 million people in NSW. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. Employment and residential checks Fitness/Psych Medical 3. explain how youve shown your knowledge, skills, and abilities in a certain situation. Strategy and Customer Support Divisionwithin Service NSW brings focus This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. Support business to identify, drive and deliver continuous improvement and Example: Responding to a targeted question about your capabilities. Assess candidates using multiple assessments to provide a solid evidence base for your selection decision. You will be asked to select your preferred program stream/s. successful in this role you will have:Experience in a similar role Strong communication, collaboration, and problem-solving You must be an Australian Citizen, Permanent Resident or hold a visa that allows you work in Australia in an ongoing role. ensure our focus is always on the customer. . analysis, design reengineering to support business process improvement and processes to support business operation If you experience technical issues please contact I work for NSW on 1800 562 679. need you to develop and present your strategy (for example, for the design and implementation of the program). The application process will include a range of assessment techniques to help determine your suitability for the position. The Department of Customer Service (DCS) is a great place to work! You do not need to attach a resume or cover letter. It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. In-tray exercises simulate administrative aspects of a role. You will usually submit: You might also be asked submit a short response to 1 or 2 targeted questions. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community. This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. For more information, please visit: http://bit.ly/HNEHealthSteppingUp. Explain what attracted you to want to work for the NSW Government. You may not proceed through every stage of the assessment process. 6. What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for As part of the recruitment process you will be required to undertake a medical assessment to ensure you are medically fit to perform the inherent role and functions of a NSW Police Officer. They may ask you to: They are often designed to find out about your capabilities and if these suit the role. calibrated against core values of passion, teamwork, and accountability to If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. Yours may involve some or all of the below steps. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . Give yourself the best opportunity to show how you suit the job. They usually involve completing several assessments over a part or whole day. These might be from: This will help you to write a cover letter, update your resume and respond to targeted questions. Closing date: 13/03/2023 - 11:59 PM. Closing date:Monday, 13th March 2023. You must submit a separate application for each position for which you wish to apply. The Workforce Profile collection provides deeper analysis on workforce issues and characteristics. material foroperational ensure our focus is always on the customer. Very impressed with Pulse Recruitment's team's attention to the job brief. This is something you must have, otherwise you cannot progress. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. When done well, attracting and recruiting a diverse range of people to the NSW Public Service leads to the selection of the person best suited to the role and the needs of the agency. Line manager: sub managers within the same department.