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If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. This will open the Hub Manager. Guide to BT Business Hybrid Connect. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Switched it off on iPhone, instantly worked for the app. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. How do I use my Smart Hub as a modem only? . 9:40 PM Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Numerous complaints have appeared on the company's community forums over the last few months. 10:38 AM 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Check which BT Hub you've got >, It only fires up when you open a browser. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. I've been following this thread ever since I had issues. You can't exit the first few steps. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Insert the other end of the broadband cable into the Broadband socket on your hub. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. I have never tried using just the modem section with a different router. All rights reserved. What is the difference between WiFi 6E and WiFi 6? Copyright Expert Reviews Holdings Ltd 2023. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Make sure you keep your hub on all the time. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. You should see a box similar to the one shown below. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. - edited This wasnt an option for me however as my router isnt near any of the speakers. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. 10:43 AM. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Ive had the cant find Sonosproblem for a couple of weeks. This means that you've got no control over which network your device joins. 11:46 AM So the question remaining is does it actually work on a residential Smarthub? Solved! 11-05-2020 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Guide to 4G Assure. Although a free Sonos Boost sounds like a great thing. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? To turn the lights off go to Home, Hub light control. AP mode is preferred if you have a ISP modem/router that can't be bridged. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Connect the cable to the hubs power port, plug it into the wall and switch it on. 8:32 AM With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. It never occurred to me that bridge mode would bypass the router section. Navigating ones way through these conflicting accounts is not easy. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. This means your Hub hasn't yet registered your device as completed. Vodafone Broadband: Great prices but at what cost? Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Connect the cable to the hub's power port, plug it into the wall and switch it on. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . I have a new hub. To change anything you need to click one of the settings. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Go to My Network. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Enter http://192.168.1.254 into the address bar to go to the management page. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. If you have changed it and now forgotten it, you can use the. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Pretty obviously really if I look at an old BT modem. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Yes its not ideal. Also, it took a number of days for me to find this thread of communication online. Sorry, our virus scanner detected that this file isn't safe to download. I too have just discovered this thread, having tried to sort things out for the last week. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. The BT Home Hub 2.0 was a combined wireless router and phone. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Then you can use the Orbi router in Router mode.3. Choose Broadband. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Wait a few moments for it to connect. Fix problems or report a fault with our troubleshooter. Accessing the Hub Manager using a Hub 3 or Hub 5. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. BT will be rolling out an update to all devices later this month. Enter the username and password for your BT Smart Hub 2 router. Users . For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Broadband speeds After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. No problem. Configure the modem for transparent bridge or modem only mode. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. This will take to a status screen. We hope you'll join the conversation by posting to an open topic or starting a new one. Connect using the details on your hub Connecting your computer to your broadband. So first step is to go to a PC or a mobile device that has a web browser that's usable. How can I turn it on and off? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Use our hub light guide. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. This will open the Hub manager. If you turn it off, we might think there is something wrong with the line. I did this on a Deco mesh. (the macaddress is the same as the wifi router apart from a few letters. My speed has dropped to 40Mbps on my wifi devices. - edited Read about our approach to external linking. I have raised a complaint with BT as MacBook works fine, but app does not. On your device search for your network and enter your password exactly as shown. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Check out our other help articles. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. The default IP address is 192.168.1.254 but you can change that here. Simply connect a 3rd party router to any LAN port on the hub. Need support for other hubs and routers? Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Using BT Business Hub or router. 01-10-2020 https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Microfilters: Why do you need them? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. I saw the post about the public/private. 03-10-2020 A spokesman for BT told the BBC only a "very small" number of users have been affected. 30-09-2020 icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. 11:58 AM. ensure Sonos all working correctly via boost with 5ghz still turned off. 7h47. Changing Wireless Modeto 2 didn't fix the problem. At least Ive got Sonos working now even though it is at the expense of 5ghz. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. No problem. Weve been experiencing the same frustration with this issue. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Click a dropdown for your model of hub. The router is now displaying hidden ssid. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Change the /internet part of the address to /routing. The handler switched off 5ghz frequency remotely. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Steps taken from a post on the BT Community. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. However, some older devices are incapable of operating on both. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. on The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Bridge mode does appear to exist on the Smart Hub. It works on my Business Hub 6, in fact it's not even hidden. 01-10-2020 Enter the admin password. Re: BT smart hub - hidden bridge mode menu ? 4) Enter the Admin password. I don't think the workaround for modem mode works. I viewed pages 9100 through to 9150. I have disabled the bt fon and bt wifi to reduce my home network clutter. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. If there is a hint then a custom password has been setup. Web admin interface of the BT Smart Hub 2 router. What is the difference between WiFi 6E and WiFi 6? Connect your devices This brings up a hidden page. Remember your broadband can be activated any time up to midnight, so you may need to try again later. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. This isnt a viable long term solution though for me. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. However, I agree with some of the comments. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. BT Smart Scan technology My router is getting blocked despite following all the advice above and anything I could find online. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Plug the microfilter into the socket. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. ie. Seeing a different colour light? It means I have a redundantSonos Move which is incredibly frustrating. ), on Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Therefore, it costs more money and were stuck in the contract till 2023! Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only .