Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. Our goal is to provide you with detailed information about your options to make an informed choice. Assitance for past tuition and fees due. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. , like private student loans, health professions loans and institutional loans issued by a university or school. If you have an issue with ECSI, start by contacting the servicer. Update your contact information with your most recent address, phone number and email address. Borrowers must complete and return these statements to the . To register, complete the following steps: If you have received a billing statement from Conduent/ACS for a payment due now, please remit your payment as soon as possible to the address on your statement in order for your payment to be posted to your account on or before July 31, 2017. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. ECSI Customer Login: You can access your ECSI login directly on the ECSI website. Youll need your account number to finish setting up your profile. Our partners cannot pay us to guarantee favorable reviews of their products or services. All rights reserved. Its most important to know your student loan repayment options so you can know the right questions to ask. This may include your monthly statements, records of communication with a ECSI customer service representative, emails and other correspondence. All financial products, shopping products and services are presented without warranty. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. All financial products, shopping products and services are presented without warranty. The company is sometimes referred to as Heartland ECSI. Please visit the Heartland ECSI website: https://heartland.ecsi.net. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. We found that other software systems require you to assign it to a single person. To make a payment, you can sign in, click Payments and enter your payment information. To access your electronic 1098-T statement issued prior to 2018, visit Heartland ECSI and select "Accessing Your 1098-T." Click to search for your tax form. The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. Complaint Department Numbers and Emails. ECSI is a servicer for borrowers with federal Perkins loans. Many or all of the products featured here are from our partners who compensate us. ECSI Key will be displayed and processed on the left side of the box. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. Conduent/ACS payment due dates are on the 1st day of the month. This influences which products we write about and where and how the product appears on a page. Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. Their services prevent the payment of largeamounts in the long run and help save money. Lead Writer | Student loan repayment, college alternatives. Please update any bookmarks you have created. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. If you have an issue with ECSI, start by contacting the servicer. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. The working hours are Monday-Friday, 7.30 am-8.00 pm. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Under Heartland ECSI, the student loans are not set at a 5% interest rate. All rights reserved. The action you just performed triggered the security solution. Upon completion of the transition, ECSI will immediately begin processing all outstanding payments and transactions, and soon after you will receive instructions from ECSI for accessing your account. It manages the loans, including collecting and tracking payments, but doesnt own them. I learn new things everyday. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. MORE: Federal student loan servicers: Who are they and what do they do? This might happen if a servicers contract expires and is not renewed, for example. Visit disclaimer for important information on these topics. You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Shop for loans and credit cards from anywhere. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. : University, Noyce, Dream, etc.). Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. In addition, shes written two books about the Pacific Northwest. As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. Loans managed by ECSI are not eligible for the White Houses, . so you can know the right questions to ask. A total of 148 complaints have been made with the Better Business Bureau . You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. The advantage of refinancing is that you can choose the lender and servicer and the advantage of cashback bonuses are readily available. Customer Support Collaboration for multiple departments. When will ECSI be able to provide student loan account information and assistance to me? If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. Use the username and password that was created before and use it to log in. . This information may be different than what you see when you visit a financial institution, service provider or specific products site. Stay Connected. Do you need a deferment, forbearance, or cancellation for your Federal Perkins Student Loan, Health Professions Loan, Institutional Loan, or other Student Loan? 1200 Cherrington Pkwy Ste 200. APR, or Annual Percentage Rate, is the price you pay to borrow money. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. At UC San Diego, the loan programs affected by this change include: Federal Perkins Loan; medical Health Professions Student Loan, Primary Care Loan, Loans for Disadvantaged Students and various Regents/University type institutional loans (ex. They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. in 10 seconds. You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. P.O. Once the student loan servicer transition to ESCI is complete, will I have a new student loan account number? Lead Writer | Student loan repayment, college alternatives. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Your account status will begin being reported again to credit bureaus in November 2017. If you wish to speak with ECSI's customer care agents, dial 1-844-760-6052. If I have loans at more than one UC campus, will I have the same student loan account number? You can also print copies of your billing statements through your ECSI account online. Contacting Heartland ECSI is best done Monday through Friday, from 8:00am to 9:00pm Eastern Standard Time. Yes. Interest can continue to build on your balance during deferment or forbearance periods. For example, on a $120.00 payment, the late fee charged is $12.00. Visit Website. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. Process deferment and forbearance requests. You have come to the right place. ECSI Privacy Statement. Register for online access to your account. 27 febrero, 2023 . Here is a list of our partners and here's how we make money. Sign In or Register. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Process deferment and forbearance requests. ECSI Toll-Free New to ECSI? To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen. You can check if there are student loans that are set exactly at 5% or below. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. We believe everyone should be able to make financial decisions with confidence. Your enrollment through the ECSI website will take effect immediately. (You may also receive a separate communication with the key.) Our opinions are our own. Alternative loans. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. This method should be used only as a last resort, the federal student aid office says. In fact, most of our degree-seeking students receive some form of financial assistance. 2. through consolidation or forgiveness. How much will the late fee be after October 2017? And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Your account may also be sent to a collection agency. Heartland immediately begins ratcheting up my fees and rates so that I was paying double, 6% on credit card transactions. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. How long does it take ECSI to process my completed Recurring ACH Payment enrollment? No. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. Pre-qualified offers are not binding. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. You can make additional payments over the phone or via online chat. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. When evaluating offers, please review the financial institutions Terms and Conditions. . For web or related issues, you can email webmaster@ecsi.net. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Heartland ECSI also acts as a customer service agent for the borrower. Cloudflare Ray ID: 7a2be8b0ee2dd337 Chat with Us Chat with a Live Customer Service Representative Monday - Friday, 7:30am - 8:00pm EST Saturday, 8:30am - 5:00pm EST However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. Click to reveal Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. Biden Cancels $10K in Student Debt. As of February 14, 2010, all alternative educational lenders are required to send new borrowers three disclosure statements and a self-certification form. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website. , like private student loans, health professions loans and institutional loans issued by a university or school. The 1098-T forms are now available on-line. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. Default Resolution Group services only federal student loans in default. ECSI has maintained a government contract to service Perkins loans since 2013. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. It is always a good practice to access your account information online to review your deferment status. Your IP: If your quarterly repayment cycle is February, May, August, and November, the first billing statement you receive from ECSI will be in October for your payment due November 10, 2017. Disclaimer: NerdWallet strives to keep its information accurate and up to date. Otherwise we can assist you with any issue you have over the phone with our next available
Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. Access 1098-T Issued Prior to 2018. Your credit report will also tell you whether ECSI is your student loan servicer. However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. You can also print copies of your billing statements through your ECSI account online. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. As of June 2021, it's had 101 complaints in the last three years. You can make additional payments over the phone or via online chat. This is a system-wide change impacting all University of California campuses. Mentor Content is not intended to provide financial, legal, investment, accounting or tax advice. Mentor is not involved in the application, underwriting or credit decision for any product or service. This also includes schools that are in Arizona, Maryland, West Virginia, and Boston too. Heartland ECSI gives assistance for those students who have a past due. We provide articles, comparison tools, calculators and other content ("Mentor Content") for free and for educational and informational purposes only. 4,150,603 reviews on AVCNET are verified. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. Private lenders and the Department of Education entrust ECSI to manage these services with borrowers. What if my loans are transferred to ECSI? Copyright 2023 Mentor. American Education Services manages only FFEL Program debt. ECSI is a student loan servicer that focuses primarily on Perkins Loans and private student loans. AVCNET is a company, not a governmental agency. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. You can contact ECSI directly to verify if ECSI if your student loan servicer. Corporate Office: 412.788.3900. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. services only federal student loans in default. The process for transitioning all student loan account data from Conduent/ACS to ECSI will commence on August 1, 2017 and is expected to be completed by Mid-August, 2017. You are required to choose a security question and keep the answer protected for your personal use only and log in later. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Fixed APR means that your interest rate will always stay the same. Here is a list of our partners. The truth in lending disclosure is required under Regulation Z of the Truth in Lending Act of 1968. The products featured on this website are from our partners who compensate us. Heartland ECSI Student Loans Servicer Review. Do not sell or share my personal information. representative. We are a growing payment technology solutions organization based in Warrendale, with a satellite office in Winston Salem, NC, that offers its employees; a casual work environment, health insurance on your first day of employment, and a generous amount of paid time-off. Please consult with your investment advisors before making any financial or investment decisions. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. Accessing Your Current Year 1098-T Form (Heartland ESCI) Winthrop has outsourced the processing of tax form 1098-T to Heartland ECSI. services only federal student loans in default. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. in 5 . (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. Plans. Sales Email: [email protected] Client Support: 1.800.437.6931 . Where can I obtain additional information or clarification regarding the loan servicing transition and the impact it may have on my loan(s)? ECSI Email: You can email ECSI directly through the ECSI website. After July 31st, it is recommended that you mail payments with the Conduent/ACS coupon directly to ECSI at the following address: Heartland ECSI P.O. Heartland ECSI is the servicer for all the Campus-Based Loans of the University of California. 1. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. There are different criteria that determine if you need to sign a truth in lending disclosure such as payment plans over 12 months. Department Overview; Cooperative Registration Agreement Guidelines; OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. Email [emailprotected] or call their customer service team. Keep copies of any letters, bills or emails about your account. When evaluating offers, please review the financial institutions Terms and Conditions. Sign up to our $1,500 No-Essay Scholarship. through consolidation or forgiveness. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. , which provides free dispute resolution. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. Also, 45 BBB reviews gave the servicer a one-star rating. Enter the following information which you have received from your lender. The name of the company sending you a federal loan bill every month is your servicer. career opportunities, employment and salary outcomes. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. There are various ways to contact ECSI customer service: ECSI Phone Number: (888) 549-3274. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. Live Chat with the Heartland ECSI Customer Service Team Call the Heartland ECSI Customer Service Team at 1-844-700-0134 Email the Heartland ECSI Customer Service Team at cservice@ecsi.net To speak with a representative at the College, call 215-641-6551. Review the Federal Cash Management Rules Work atmosphere is friendly. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. Do not sell or share my personal information. The institution usually goes for these loans for students because it has a lower interest rate. ECSI offers several ways to pay off student loans. Your billing statement will contain your Heartland Key; a unique code giving you complete access to your loan account information. They should not be construed as professional advice from qualified professionals. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Any compensation that Mentor receives from its partners may affect how and where products appear on the site, including, for example, the order in which a lender or credit card appears in a table. Keep copies of any letters, bills or emails about your account. Loans, Private If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will my loan be subject to a late fee? You can also chat with the Heartland ECSI customer support reps by clicking the chat icon in the bottom right corner. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Heartland ECSI manages federal Perkins student loans for the government. This agreement ensures that both parties understand and agree to the details regarding the payment plan agreement including the number of monthly payments, the monthly payment amount, and the date in which the payments will be drawn. ECSI offers an automatic payment service called Recurring ACH Payment. It provides the students various options to defer student loan paymentwhen they are in school and provides various payment plans for those who have graduated or left the academic programs. To ensure that you are not penalized as a result of this transition, late fees will not be assessed for bills generated by ECSI during the months of August, September and October 2017. Where can I obtain additional information about the services ECSI provides to borrowers? ECSI tracks and collects your payments.