I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. I am old and cannot afford to pay for this time share. In Share your photos and videos with others to prove the truth of your words. According to law enforcement officials, oftentimes the promised discount and savings never materialize: The promoters provide prices that are no better than travelers can buy openly, through a wide range of discount sources, and the promised dream vacations never seem to become available. He was not up front at all. The product has changed into something that families, couples, and adults love. Nov 15, 2016. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Reporter3228572. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. Sign up for free now, Sign up for free to participate on the website. The price level of this organization is high according to consumer reviews. Theyre also applicable regardless of the comments tone. He asked a lot of questions about our lifestyle and vacation preferences and we had good conversation. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. No we know why. Please visit RCI.com for details. Some systems only allow USPS. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. OMG!!! These vacations are limited. sonyasample@gmail.com. Like all the other complaints prior to me. Well guide you through the process. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. At this point I am willing to let them keep the money they sham me out of. Palmera Vacation Club complaints View Full Report 33 Office Park Road #219 Hilton Head Island, SC 29928 | Get Directions (888) 887-2563 http://palmeravacationclub.com File a complaint in less than 5 minutes! Desired Settlement: cancellation of contract with no negative credit report filing. Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. BBB Business Profiles may not be reproduced for sales or promotional purposes. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. No travel service of real value is ever free. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. Help please. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required. He wouldn't take that. (Side note: My Contract states, $126.97 monthly draft so I'm not sure why they are taking the additional $1.24 let me guess, the Board of directors voted for the increase the minute I signed up!) I am still suffering with cancer issues and cannot pay my medical bills. You wont have to exchange your vacation week or points. Location. We bought 3,000 points for around $13K. This fact does not disparage the company in any way. I got a call in January. more, You seem to have JavaScript disabled. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. We bought 3,000 points for around $13K. In fact, about 85% of timeshare owners love their brand or resort. May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". View Details. BBB reports on known marketplace practices. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. Avoid doing business with Palmera. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. Seller of Travel Reg. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. I have tried multiple times and never receive a response from the request. He showed us the availability for the following year during the same week we purchased. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. Copyright 2020 Business Consumer Alliance All Rights Reserved. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). Some. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Washington Seller of Travel Reg. Read employee reviews and ratings on Glassdoor to decide if Palmera Vacation Club is right for you. We said that we prefer to rent houses when on vacation instead of staying in condo communities. Amount in Dispute: $1,500.00 Read Also: Sailboat Vacations In The Caribbean. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. I just feel so bad for all of the people that get swindled by vultures like these. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. File a complaint. Complaint Resolution Index (CRI) Explained. If you enjoy the TUG website/forums or found value in the information you learned from TUG. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. There are no exact matches available. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. TUG saves owners more than $20 Million dollars. You are using an out of date browser. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Read Also: Sale Of Vacation Rental Property. Now, I'm having nightmarish thoughts that someone will refuse to accept the letter delivery, etc. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We asked plenty of questions, figuring 4 heads were better than 2. the 2 timeshares we were trading in would be sold and that we We haver never used this vacation club in 4 years since we purchased it because apparently buying 3000 points will not get you anything and when it was off season you couldn't find a rental still without buying more points. Now I have 2! Load More; Browse for Rent Browse for Sale Add Your Property. The most helpful contributions are detailed and help others make better decisions. The travel prices the salesman Submit a complaint and get your issue resolved. incorrect. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. If we can verify it in our system, an email will be sent to you with your password. A lot of robocalls are currently making this pitch. Where can I get more information about the class action lawsuit. And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. Vacation Club membership. The first clue should have been that the Quest He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. Don't have an account? The big-dollar travel clubs are the ones should be subject to your scam scrutiny. Did they give you any bonus items ? Time Shares. Receive 15% off your exchange fee on select locations like Shenandoah Valley, Phoenix and Sedona! Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. Some property-based clubs claim, or at least imply, that your membership is an investment. Contact them directly! We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". I submitted a certified letter to the company with no response. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. The Palmera membership also included a Quest Re: Palmera Vacation Club 5 years ago Save Just went through a similar situation as you. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Still no return calls. The latest complaint timeshare fraud was resolved on Aug 04, 2017. All prices are based in U.S. dollars (USD). What is the cost??? Had enough of Palmera. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. Desired outcome: They responded recently they dont purchase timeshares. Must call to book. I have already paid $2655 plus $846. This allows us to verify that our reviews come from real guests like you. Offer void where prohibited by law. Learn how the rating is calculated 1 complaint. Copyright 2020 Business Consumer Alliance All Rights Reserved. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. Save. They promised it would be sold in 3. The travel prices the salesman I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. We told him flat-out during the tour that we are not interested. We didn't start to look into it more until we got home Sunday night. Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. We were still not interested. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. showed us were significantly less than what was actually Hang onto your paperwork. Type in the email address you registered with. We have excellent credit and I don't want this to ruin it! wisconsin. I am respectfully asking for a rapid response. This was a hassle no doubt. Click here to get notifications about new complaints of Palmera Vacation Club. So why do people still buy timeshares? Congrats on finding TUG. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". 602357907. Not only is this a false & deceitful statement, I've now discovered most Caribbean and Mexican resorts have converted to all inclusive which is a product we are not interested in. As a matter of policy, BBB does not endorse any product, service or business. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Score a Best Price Guarantee and up to 60% off of 600,000+ hotels worldwide. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. Scam Clue 5: A promotion that poses as an investment. After about another hour, I finally got through to the right person. This will surely increase the credibility of your complaint. So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. We put down $1200 on our credit card and signed the financing paperwork for the rest. All-Inclusive resorts may charge a mandatory all-inclusive fee. Offers void where prohibited by law. For a better experience, please enable JavaScript in your browser before proceeding. Login. Bluegreen Points are like flypaper trying to get rid of them (I would recommend against buying them also). Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. as it is a completely free way to help other owners find TUG on the internet! Thats just false for anything thats not outright property ownership. No: TAR-6309. We were blatantly lied to about our purchase. Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. Theres nothing worse than a cramped hotel room and lack of personal space. $291.18/mo Est. The only outcome youve been selected for is a fleecing. Proudly SupportsTimeshare.com. Sharon and Steve Mitchell, who are from Alabama, visited Charleston in June. Login. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. Do we have any recourse to either go back to original rules when we joined or get out of contract? legally cancel the contract. I believe this outfit may have operated under the name Vacations Anytime years ago in ***********. Down and my maintenance fee. They lied about what the points would get us. When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Bottom line: Palmera VC is a scam. We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. My dad had this happen and he called them and said he was not paying anothe dime. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Hawaii TAT Broker ID #TA-023-193-6000-01. All of the lies, promises, and representations are part of the scam. Resolution Sought Barcelo/occidental vacation club is a rip off. This would leave me with only the maintenance fee to pay. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. Respect the privacy of others. and I fell for it. She gets rude too and tells us she guesses we just like to waste all of our money. All-Inclusive resorts may charge a mandatory all-inclusive fee. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We put down $1200 on our credit card and signed the financing paperwork for the rest. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. We were lucky and did not fall for their lies (in 2011). Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. Offer can be redeemed multiple times during the offer period, but cannot be combined with any other discounted exchange fee offer and excludes internal exchange vacations and exchange plus inventory. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Read full review of Palmera Vacation Club. We wouldn't budge. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. No. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. Travel benefits are administered by third party providers under contract with RCI, LLC. This will surely increase the credibility of your complaint. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? However, I cannot afford this. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We had a very similar situation happen to us - after years and years of successful timeshare ownership. Hopefully the refund will post in a couple days! get quotes and more. ST-36515. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. Advantages to us so we were told: lower We purchased points with Palmera Vacation Club and the salesman told us we could get a 3 bedroom unit with our points at Coral Springs.