They were shipped almost immediately but when they got to my town the post office sent them back to sender for insufficient address. Surfshark has a super powerful antivirus program. Here at USA TODAY Coupons, we like to save you money wherever we can. Horrible customer service & mediocre products. Lots of compliments, I like it except it could be a little bit heavier material for the price I paid, This is a Christmas gift for my Daughter & Son-in-Law, I am very pleased with it and am proud to be giving it. Try here for Sales: 1.800.225.5499 For Customer Service: 1.800.922.0204. Sign Up to our site and follow us! Call again, takes 5 calls over 2 days to get in touch with someone. Still waiting. Your order will be shipped within 5-7 business days of receipt. They havent shipped the missing item yet. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We love how this came out for us. Love these mountains. We did order a surprise box and it looked like a truck ran over it during the shipping process. All of our designs are handmade and customized in Austin, Texas. AVOID THIS COMPANY ! I ordered on 9/25 from the company a mountain range of ********. We're based in Los Angeles, California so you can take pride in knowing that each item is hand crafted in the USA. 2 weeks go by, no communication, no tracking number. The Scam Detector algorithm gave the rank relying on 50+ relevant factors. We ordered one for our home and ordered this second one for our new cabin in Tahoe !! Shipping was slow, but that's to be expected during a pandemic. by . Should you require information or help, please contact us by email or by phone and we will be happy to assist you. 2 weeks go by, no communication, no tracking number. Most companies have a dedicated customer service team. I was offered a refund, did not receive that. Great communication - will be using them again soon! We offer free shipping to the U.S.A.. It looks like metal when you look at it up on the wall. Feel also free to type the names of suspicious businesses in the comments section below. I would say I'm satisfied as I ordered another design from you! You need to use the electronic gift card within two years otherwise it will expire. Misha could not have been more helpful. We want you to feel 100% happy with your purchase. Color Black. If we bought this at a craft fair for $10 it would be ok but for $50 no way. 1, Report #1485959. I will definitely purchase from Metalplex again. Fade-resistant and rust-free, this piece is ready to go for both indoor and outdoor use and will stand up to rain, sunshine, and other elements. Here are 8 tips for writing great reviews. You can choose our standard version or we also have a drop down menu above that allows you to add optional LED lighting. It looks just as expected, came on time with everything in good order. I just moved into this duplex and the delivery company's were having trouble tell which side was mine. If you love the outdoors - BUY IT! ', I was shopping for house numbers for weeks when I stumbled across these. All rights reserved. Thank you, Wendy, Limited Edition Glacier National Park Bear - Metal Wall Art. Instantly impressed and even more so when my item arrived. Beautiful!! We had them make a custom sign for us and they went above and beyond to make sure we got exactly what we were after and the quality was great! The mountain scenery fits in our laundry room perfectly!! thank you! The paint will need touch ups as well. It has not yet been shipped per the tracking information. I love the way the four elements look on a floating wall in my living room and I'm thrilled they were on sale. It's really nice.Only the problem i have i choose the wrong number #12 the picture look to small. -****. They need to really step up their customer service. Beautifully crafted! Silver. Took over a month to ship. It took about a month to get to us, but that was during the crazy-slow shipping that we all experienced in March 2020. Lightweight, color is perfect against brick. We love it! With Surfshark, this is not happening. I fell for it hook, line and sinker! We use dedicated people and clever technology to safeguard our platform. It looks like a wall decal it's so thin! Thank you! There was a delay in shipping but it arrived eventually and is worth the wait. Thank you so much for making something to complete my wall! I love my item I purchased, I have purchased things before that Ive seen on social media and was not pleased but I must say that I am very satisfied with my purchase. I chose the mountains to remind me of my recent trip to the Grand Tetons and Glacier National Park. I have not opened as a gift for nephew fam and new house..will send when up Perfect. On the second piece - no issues and were happy we gave them a second chance. We had to clean it though, it was full of metal splinters from the cutting. I ordered a wall hanging from MetalPlex on 2.3.2022 and my **** account was charged $190.25 on 2.4.2022. Its light weight and was super easy to hang. 2 weeks go by, no communication, no tracking number. Of the 12, one came in broken. Are you just about to make a purchase online? I can't wait to give my daughter this. I will be cancelling this order right now with my credit card company. Looks great and great quality. My sister LOVES her gift! Need to figure out how to attach to wall to secure it. Takes many weeks to ship with no customer service help when requested. It was bent. Had custom personal choices and they made it work perfect!!! Contact Email metalplex@metalplex.it. Love having the symbols of the 4 elements in my new master bath; very serene, meditative and nature invoking. However, we will work with the buyer to come to some sort of resolution. When my package did arrive at my doorstep, I was so happy with the craftsmanship and was even surprised by a bonus name plate inside! Super flexible and helpful on customization. I will add a photo as soon as she is able to send. Please share your experience, as well. You can get the removal service HERE. Items arrived as described. I was worried because it took awhile to come and I had read some bad reviews. Super fast service too! They poorly cut the material (not all metal but a sandwich of aluminum and plastic) and left all the flash/shavings attached. Extremely happy with this purchase! Unfortunately, It's been a long time since we have worked with a business with excellent customer service and communication, so working with Metalplex was a breath of fresh air and hope that there are still good companies out there! I asked for a few mock ups of the text I wanted and they were always willing to help me find achieve what I envisioned. Get the most recent 2 Metalplex promo codes, discounts, and coupons. following rank: Well explain below why metal-plex.com received this verdict, but first, lets make sure you are looking at the right business (many people often mistype the query). You know when you search, for example, for a flight and the next time you look at the same search the prices are higher? MetalPlex is an Austin, Texas-based manufacturer of wall decor. I recommend not doing any business with the company. Misha could not have been more helpful. Nice piece, well made, looks great. It's a Christmas present so it will be awhile. Black. Customer service was fantastic!!!!! Remember that this bank or credit card company may also need some time to process and mail refunds. Thank You so much ! Super easy to install. Valid. I have emailed and called for the last 3 weeks and gotten no response whatsoever.Customer service at Metal Plex isn't bad; it DOESN'T EXIST!!! Took a while to ship, but it is a busy time. Thank you for rushing this beautiful mountain cut out to me. - Black / 46" x 12" / No My son loved it. I used 2 heavy duty velcro command hooks to hang it on our aluminum siding and have had zero issues with it staying put through some warm weather, a wind storm and snow! After another month & more emails, the 2nd item finally arrived . will go good with the other grey in my room. Love MetalPlex Customer Service too!! Metalplex Pvt. Very nice. I placed an order on December 7th and as of February 13th, I have been told that my product will ship out four separate times and still have not received my order. 2023 Trustpilot A/S. Order/Delivery Issues My order no# XXXXX for 2 pictures price ******* Feb 7th - I placed my ordered and MetalPlex immediately charged my card. *Batteries not included*. Best regards, - The MetalPlex Team Next day on Feb. 17th - I received an E-mail stating that the label was created for shipment. BBB Business Profiles may not be reproduced for sales or promotional purposes. I have another coming tomorrow. Highly recommend this seller!!! Feb 16th Their reply from my first complaint Thank you for your message. The packing team did a great job wrapping it up. original purchase is non-refundable. We contacted customer service and she was very helpful - made some suggestions how to fix it and it looks perfect now. 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I had to bend the two corners back into shape. Item will need bending back to get flat. on Facebook, Share Search for answers on our support pages and within our knowledge base. 48. Thanks for the great product. The benefits of this material is that it's lightweight making it easy to hang and it's 100% recycled. Love the LED variety of colors from cool to warm to fit any mood. I'm on my 5th correspondence with them & they will not give me a way to return. We contacted customer service and she was very helpful - made some suggestions how to fix it and it looks perfect now. MetalPlex mainly provides electronic gift cards ranging from $10 to the $100. The VLDTR algorithm finds metal-plex.com having an authoritative rank of 75.60. Customer Reviews are not used in the calculation of BBB Rating. The customer will be automatically refunded through the original payment method. I made a mistake in the size I wanted in the order and realized it a couple of days later. If you want your private data deleted from the Internet, you should contact Incogni. Got my first purchase and it was damaged. City of Industry, California, United States. We do accept returns in the first 30 days after your purchase. The sign is so cute and is very high quality! The order took a much longer time to arrive than what the order e-mail lead me to believe when they said my order was on the way. Definitely recommend. Very pleased with how it turned out! We just built a log home. . Great quality. I haven't hung these items yet, but they look like high quality with no blemishes. Free shipping. I was happy to give it as a gift thou it did take a long time to receive! I ended up using small brads instead, which worked perfectly. I replied to them that was incorrect as we had communicated via email a month before. I certainly would never send a product like that out to a customer. I ordered this product and Dec 13 a shipping label was created but not shipped. This is the 12 inch. It's so thin that any minuscule pressure can cause a dis-figuration of the surface of the art piece. This is the medium size. I have been wanting a bigger piece for my room but was scared about the weight of it. Were happy to answer any questions you have or provide you with an estimate. It is a quality piece - lightweight, easy to hang and the dark gray matches our furniture perfectly. They are planning on shipping out a replacement item. BBB Business Profiles generally cover a three-year reporting period. All of our pieces are handcrafted in Austin, Texas. I can only assume this site and their products are a total scam. oh funny, seeing the comment below, I got the same email from "*****". I have another coming tomorrow. I will say that Im totally pleased with it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It came packaged well. My husband and I are having a cabin built and have had numerous pieces made by them. it will be perfect! Thank you! Brand: Metalplex. This is exactly what I needed in my room to hang above my bed. Quality work. It also. Zion Mountain Range View - Metal Wall Art. It is a quality piece - lightweight, easy to hang and the dark gray matches our furniture perfectly. It is awaiting carrier pickup since 2-07I cannot give more stars for something I have not received. If you ask yourself how to report a scammer, whether or not from the same Wall Arts sector as metal-plex.com, you can do it to the Federal Trade Commission. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The foam is not visible, but maybe the metal would have been too heavy. When I received my $130 product, it's more like dirty $20 piece of cardboard and not the metal product they misleading advertise. Ordered the house sign as an anniversary gift for my daughter and son-in-law. Moose Alternative - Metal Wall Art. Thank you for clarifying which side is the back side & for the extra gift of the name plate! Don't waste the time! We've been asked over and over again what are the most effective ways to stay safe online. Beautiful picture of wolf. It was delivered in very protective packaging and was in absolutely perfect condition and my friend loved it!! 19937 Harrison Ave, City of Industry, CA 91789 Item will need bending back to get flat. Was very impressed with the craftsmanship of the product and how lightweight it is! Its georgous!!! I was thinking that this was going to be a heavier metal but its even better. We absolutely love our metal-plex bulldog head! Be the first to know about our best deals! Beautifully crafted! Arrived Damaged and VERY cheap material. Like the brushed silver. Thank you!! All your personal information is stored online against your will. Told us they would have the missing item shipped out asap. When it arrived, it was broke. Absolutely love this piece. It is light weight and easy to hang. Clear All +2 Colors | 3 Sizes Available in 3 Colors and 3 Sizes. And they will provide an estimated delivery date for each item in your luggage. 3 Piece Geometric Mountains Wall Dcor Set. The LED's are battery powered (no cords) and come with a remote control to change the color or apply effects such as strobe or color fade. There was an initial shipping delay, but an email garnered a very quick response and a more than reasonable explanation, and customer service made sure the item was then shipped immediately and also offered a significant discount on a future item. Dawn B. Matt went above and beyond on this one. This monogram address plaque is a great housewarming gift, wedding gift, or just a great way to make your house even more of a home! The customer will be automatically refunded through the original payment method. See if the website is legit with our validator: Here are the best ways to spot a scam this year. PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. Does MetalPlex provide gift cards? Perfect for our cabin, We are very happy.Thank You!Bryant. We opened it and it's perfect. Was worried about the size but it is perfect for over the couch. Highly recommend!! Wonderful customer service. Join the 93 people who've already contributed. They are light and airy and make a good focal point in my boho styled home. Spend a few minutes and remove all the burrs/sharp edges from the piece before sending it to the customer. Well, add one more victim to Metalplex's deceiving advertising! Want it for over my little sitting are and think it will go great! Horrible, horrible, horrible. They poorly cut the material (not all metal but a sandwich of aluminum and plastic) and left all the flash/shavings attached. See the delivery FAQs for details on shipping methods, costs and . This is the 16 size, with the initial P and 2 house numbers (for those that may not be able to see the picture). Had some leftover cut fragments I had to remove but nothing major. Ordered 3 pieces from them. How would you rate it? Perfect for our cabin, We are very happy.Thank You!Bryant. 14 days later the tracking label has been printed not shipped. It is awaiting carrier pickup since 2-07I cannot give more stars for something I have not received. As a result, chances are you are already familiar with it, so you can continue to use it safely. We use express shipping which typically takes 2-3 days once shipped. We love our mountain wall art! Buy METALPLEX Yosemite Metal Wall Art - Metal Wall Home Decor - Rust Free Outdoor & Indoor Aluminum Wall Decoration - Hanging Wall Art for Living Room, Bedroom, Outdoor & Indoor - Medium 47"x22": Wall Sculptures - Amazon.com FREE DELIVERY possible on eligible purchases Perfect! I love it! On holidays, the Discount Code is normally different from the regular promotion, and it can be heavily discounted. What needs to be considered when purchasing a phone? Gave it to myself for my birthday - just the kind of piece Ive been looking for to mountain above our TV. . Overall very satisfied with my order. Online Retailer in Austin, TX. Can't do that - they are thin aluminum sheets with some sort of plastic/fiberboard in the middle. packing it came in was very secure too for a big piece. The Scam Detector VLDTR is not a vanity tool. The shop custom made this metal art to my specifications and it turned out just right for my project. This rating means the business is Standard. We will send the tracking number to you via email after your order has been dispatched. On the first piece that we received - there were issues, and though it took several tries before we received one not damaged. (44) $58.00 ( $117.00 ) + Free Shipping. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. International Association of Better Business Bureaus. Being an organized person, I placed an order for over $200.00 on October 9th for a milestone birthday for someone special, expecting it . Today is Feb 23 ~ *** statement still read the same.Metal-Plex does not offer a phone number for customer service Only way to contact them is through E-mail. One of the items arrived after about a month & the product looks ok on the wall (don't look too close). I wish I would have looked at reviews beforehand. I ordered another piece already !! I tried emailing and calling, no response to my email and their phone line is just a message machine. Light weight, easy to put up & the perfect size. Fade-resistant and rust-free, this piece is ready to go for both indoor and outdoor use and will stand up to rain, sunshine, and other elements. I made a change from what was pictured and metalplex was quick to respond and met my request. For the money I spent it would seem that the company could get the orders straight and send the one that the customer actually ordered. Who Is MetalPlex? Second one arrived in perfect condition! Very nice quality and they even sent me a name card! Absolutely thrilled! Because of the location they chose to hang it and the amount of traffic walking beneath it they chose to use 2 screws to secure it. was looking for something big to go over my sofa and this is perfect size! Cant rate this shop enough stars. on Twitter, Share The balance which covers the full items and freight will be returned to your account no later than 14 days. Color Size Overall Width Overall Height Trending Subject Product Styles Metal Price Per Item Shape Orientation Customer Rating Number of Pieces Features Special Offers Metalplex Wood Tone Commercial Use . It's perfect size for what I'm wanting the wall to look like. Every time you visit a simple site and accept cookies, consent to their terms of use, or download an app, dubious data brokers collect your phone number, name, and, a lot of times, even the address. Lovely work! I highly recommend and will buy more from Metalplex! This is my unboxing of Mount Hood Wall decor by MetalPlex #mounthood #metalplex #unboxingOh and I also have a PO Box so if you'd like to send me something he. Margaret Pederson, Great customer service as I made a change after placing order. Make an appointment with a courier in advance to pack the goods and return them back together. I am giving them a single star since giving them no stars isn't an option. It is currently up with a white hook that looks like a nose ring. MetalPlex works hard to be diligent and creative, providing its clients with the highest-quality wall art along with the greatest customer support in the business. Thank you!!! Just Perfect! It took about a month to get to us, but that was during the crazy-slow shipping that we all experienced in March 2020. We are here to help. Then bubble wrap and put in a box. Custom order I am very happy with. Required fields are marked *. Great experience from start to finish - will be orderin Yosemite Mountain Range View - Metal Wall Art. Verification can help ensure real people write reviews about real companies. The simple design is what made me fall in love with this! Other powerful elements include, but are not limited to, Alexa rank, IP address, SSL certificate, and presence on fraud forums and bulletins. In order to cover their delay mistake. MetalPlex will post the discounts and Discount Code information on its social media site. Ever. Gift cards purchased online will be sent to e-mail and can be redeemed online and in store.