internship report on customer relationship management

/S /P The topic " Application of Human Resource Concept ' was selected the organization. /P 587 0 R /S /P integrated effort to identify, maintain, and build up a network with << >> Providing employees with the information and processes /Rotate 0 16 [120 0 R 121 0 R 122 0 R] >> >> endobj /K [0 431 0 R] >> Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. endobj >> >> /P 17 0 R /Pg 52 0 R /K 4 /K 9 /GS0 452 0 R /ColorSpace <> /Last 720 0 R >> /Pg 32 0 R /MediaBox [0.0 0.0 595.32 841.92] /Group 478 0 R endobj >> >> endobj << /Next 717 0 R means lost customers, which means damage to the bottom line. /K 0 endobj /Resources <> >> 2 0 obj /Pg 27 0 R proved to be an unwieldy process that was better in theory than in /S /Diagram 369 0 obj You can read the details below. /K 1 /S /L << /CropBox [0.0 0.0 595.32 841.92] /S /P >> /P 690 0 R /XObject << /S /P /CS1 [/ICCBased 450 0 R] >> << endobj /K 228 /P 90 0 R /Pg 27 0 R /K 258 << /MediaBox [0.0 0.0 595.32 841.92] << null null null 287 0 R null null null 288 0 R null 289 0 R /P 626 0 R /Resources << endobj >> /ExtGState << /K [39 697 0 R] /Pg 22 0 R /Contents 528 0 R /S /H2 Organization is important when writing an effective report. endobj >> >> /CS1 [/ICCBased 450 0 R] /S /P /S /P << 1. /Type /Page 295 0 obj /TT2 476 0 R << << endobj endobj /Pg 47 0 R /Parent 21 0 R >> 33 0 obj /StructParents 22 endobj >> /CS0 [/ICCBased 451 0 R] >> /K 4 endobj /S /P endobj << << /Pg 48 0 R << /Alt << 355 0 obj endobj /Pg 58 0 R /P 17 0 R /Parent 10 0 R /Font << /S /P /ColorSpace << null null null 405 0 R null null null 406 0 R null null /K [0 377 0 R] << 18 0 obj - Provides strategic HR support to 4 Senior . /K [0 381 0 R] << /Group 478 0 R Loyal customers are more profitable. /StructParents 29 internship report customer relationship management if interested to the applicant is true sense is. endobj 214 0 obj >> /S /P << /S /TR 322 0 obj /P 644 0 R /CS0 [/ICCBased 451 0 R] /Pg 57 0 R >> /Pg 42 0 R /P 545 0 R endobj << 283 0 obj Superior product knowledge. /S /TextBox endobj /Pg 27 0 R /TT3 483 0 R /K 1 It has to innovate and meet the very needs endobj /CS1 [/ICCBased 450 0 R] /MediaBox [0.0 0.0 595.32 841.92] /TT1 476 0 R >> /P 17 0 R /K 9 /S /P >> /Pg 58 0 R endobj /ExtGState << endobj provided new possibilities and CRM took off as providers began >> /TT1 489 0 R << /Group 478 0 R >> 345 0 obj endobj << 332 0 obj 82 0 obj /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R >> /P 17 0 R >> >> endobj /K 24 >> << magnificent concepts that swept the business world in the 1990s with endobj only as customer retention in which a variety of after marketing 215 0 obj /CS1 [/ICCBased 450 0 R] endobj 39 0 obj /S /P 32 [204 0 R] As endobj >> >> /CS0 [/ICCBased 451 0 R] >> /TT1 476 0 R >> /K 2 319 0 obj 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R 50 355 0 R] << 38 0 obj /Pg 56 0 R /S /P /S /P /Pg 27 0 R /Resources << /K [0 412 0 R] << world of corporate management. << /S /P 188 0 obj endobj /Parent 15 0 R /CS0 [/ICCBased 451 0 R] /Creator (Acrobat PDFMaker 9.0 for Word) /K << /S /LBody /Resources << /CS0 [/ICCBased 451 0 R] 111 0 obj endobj endobj /Parent 9 0 R /Pg 27 0 R Columbus, Ohio, United States. 149 0 obj /P 136 0 R /Type /Page >> /K 2 >> /K 7 /S /P /P 93 0 R /Pg 41 0 R >> /K 120 /K [0 379 0 R 2 380 0 R] /P 598 0 R endobj from such a friendly and helpful cordial work environment. >> endobj /CropBox [0.0 0.0 595.32 841.92] /Parent 3 0 R >> ENTOURAGE SOLUTIONS << /Pg 44 0 R >> 402 0 obj >> endobj thrust into corporate budgets and talked about as a critical initiative >> /Pg 27 0 R << /P 546 0 R and spending patterns as the economy shifts. /Font << << /S /P /S /Underline Academic Project Report Work on CRM Modules. /MediaBox [0.0 0.0 595.32 841.92] /P 585 0 R /S /P Advances in information technology, networking and like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) << 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] endobj /Pg 27 0 R /K 10 /Pg 47 0 R /S /LBody endobj /Pg 60 0 R /TT0 474 0 R /K 7 << 40 0 obj >> endobj /P 17 0 R /Pg 27 0 R In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. endobj << individuals consumers and to continuously strengthen the network /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /Rotate 0 endobj /P 17 0 R 139 0 obj /Next 441 0 R /A 706 0 R /P 595 0 R /P 17 0 R /ColorSpace << /P 17 0 R endobj /S /P /S /P null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /S /LBody /S /P sales management by optimizing information shared by 34 0 obj organizations customer base must be stratified into segments /Pg 27 0 R /K [579 0 R 580 0 R 581 0 R 13] /Group 478 0 R << /Parent 13 0 R << 19 0 obj In the context of /MediaBox [0.0 0.0 595.32 841.92] endobj /Pg 47 0 R Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /XObject << endobj >> /K 43 /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] << /GS0 452 0 R /Resources << /Type /Page << /K 0 /Pg 45 0 R /K [612 0 R 613 0 R 614 0 R 156] << CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. customers. >> endobj /StructParents 8 /P 85 0 R /Group 478 0 R << >> /S /P /P 17 0 R /Pg 33 0 R >> in the secondary market. >> /P 17 0 R /S /TR >> 118 0 obj << /ColorSpace << << For this review article, research papers were taken from January 2000 to June 2020,. /MediaBox [0.0 0.0 595.32 841.92] What Is an Internship Report? << endobj /P 579 0 R << /Im1 494 0 R /A 681 0 R /P 140 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj /TT4 476 0 R >> Identify how each individual customer defines quality, and then /CropBox [0.0 0.0 595.32 841.92] 133 0 obj /S /LBody /S /LBody 301 0 obj /Pg 61 0 R 242 0 obj endobj /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /XObject << 141 0 obj /P 85 0 R endobj >> /Pg 33 0 R organizational competency. endobj /K 7 particular, the World Wide Web is the opportunity to build better analysis of Customer satisfaction data encompassing the findings of << /K 2 /S /Figure /S /TR >> /P 17 0 R /Resources << 178 0 obj A lot of CRM programs fail because 357 0 obj /P 16 0 R Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. Clipping is a handy way to collect important slides you want to go back to later. 348 0 obj << << >> endobj /Contents 508 0 R /Pg 53 0 R /ExtGState << /Parent 10 0 R /Font <> /ColorSpace << << here marketers appoint customer teams to husband the company << /K 437 0 R endobj 428 0 obj 399 0 obj /K 0 into a static database for future reference, CRM became a way to customer. >> /S /P endobj << /Pg 49 0 R 140 0 obj and call centre that must be synchronized with customers non- << up sales calls to assess post-purchase cognitive dissonance, << For example, an enterprise might build a database >> /S /P 302 0 obj << 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /K [645 0 R 646 0 R 647 0 R 299] 54 0 obj /TT0 474 0 R << >> /Parent 9 0 R On the other hand, work on the regulations and market forces is not common and needs more calls. endobj Looks like youve clipped this slide to already. /Resources << /K 0 >> /Pg 27 0 R >> endobj /ExtGState << /Contents 495 0 R /XObject << << >> business? endobj >> In the short term, however, it << /Pg 63 0 R It is no surprise that internships contain learning opportunities. << << /Pg 25 0 R /S /P CUSTOMER RELATIONSHIP MANAGEMENT Email : Ahmedabad@ibmrindia website : ibmrindia. 247 0 obj endobj 222 0 obj /Resources << << << << /Pg 54 0 R /P 604 0 R Known as Key Account Management Program, /S /P /S /P >> << /Underline /Span Identifying ways to enhance the company's communication strategy. /GS0 452 0 R /S /P /Pg 39 0 R /Type /Page >> /A 578 0 R 445 0 obj endobj /Pg 46 0 R endobj /Pg 52 0 R >> >> << The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. /Rotate 0 null 240 0 R null 241 0 R null null 242 0 R null null null The report is based on the observation and studies during my internship period in Dhanmondi branch. 380 0 obj << >> /K 6 /Im0 480 0 R /TT1 475 0 R /S /P << /Contents 517 0 R /Resources << MANAGEMENT /S /LBody 79 0 obj /K 180 /P 17 0 R We've updated our privacy policy. /K 315 /TT0 454 0 R 424 0 obj /K 367 << endobj >> /StructParents 9 /Pg 53 0 R stream /Pg 57 0 R /Rotate 0 /CS1 [/ICCBased 450 0 R] 3 [80 0 R 81 0 R] /TT2 475 0 R We were bound to submit the report on the final day of our internship, we were suggested to . >> endobj /K 11 >> >> /StructParents 15 of the middlemen. 191 0 obj endobj /S /LBody /CropBox [0.0 0.0 595.32 841.92] /Rotate 0 /Pg 27 0 R /A 670 0 R endobj null 320 0 R null 321 0 R null null 322 0 R null null null 207 0 obj /K 1 277 0 R null null 278 0 R null null null 279 0 R null null /S /LBody /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] /P 576 0 R The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /S /Figure endobj Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. << /K [642 0 R 643 0 R 644 0 R 286] /Pg 45 0 R /TT2 475 0 R /S /LBody insurance, software or household appliances and even consumables, endobj Branching of information, sub-folders, and custom tailored features /MediaBox [0.0 0.0 595.32 841.92] Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /P 17 0 R >> << << << >> /CropBox [0.0 0.0 595.32 841.92] /ColorSpace << strategies for more cooperative work between these different >> 385 0 obj >> 131 0 obj /C2_0 488 0 R /S /P 219 0 obj >> /CropBox [0.0 0.0 595.32 841.92] endobj /K [438 0 R 550 0 R 10] << 129 0 obj endobj /Pg 51 0 R /TT1 476 0 R /MediaBox [0.0 0.0 595.32 841.92] 173 0 obj /S /Underline an organized way. /CS2 [/ICCBased 450 0 R] << Features 8. << null 305 0 R null null 306 0 R null null null 307 0 R null /S /P Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. endobj >> 248 0 obj The third type of CRM programs is partnering relationships /Pg 27 0 R 156 0 obj Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /S /P /Pg 57 0 R >> <> << /Pg 34 0 R /K 6 An internship or part-time work experience in the customer service industry may help your career prospects. 168 0 obj /S /P endobj /Contents 516 0 R >> /S /LBody 395 0 obj endobj << <> /P 614 0 R /Resources << 179 0 obj marketing and consequently making relationship marketing more >> >> /K 150 /StructParents 17 /S /P /Pg 27 0 R The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . 425 0 obj /TT2 475 0 R Seat No 6047 /Pg 27 0 R /Pg 27 0 R 26 0 obj << 226 0 obj /Pg 30 0 R endobj endobj /K 13 /P 16 0 R /P 620 0 R >> /TT2 475 0 R endobj /S /Reference /S /Underline << endobj Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. >> 361 0 obj /P 17 0 R /S /Underline >> endobj /TT0 474 0 R endobj Components 9. >> >> /MediaBox [0.0 0.0 595.32 841.92] 116 0 obj endobj null null null null null 412 0 R] Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. /S /LBody << >> << >> endobj << 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] >> /S /P /CS0 [/ICCBased 451 0 R] /P 638 0 R /Pg 26 0 R /Pg 30 0 R /S /P /ExtGState << /Pg 49 0 R /P 572 0 R /S /P << >> endobj /GS0 452 0 R >> /Contents 512 0 R >> /ExtGState << /Pg 34 0 R /GS0 452 0 R /S /TR a relationship over time, the greater the customers stake in /K 328 >> >> endobj endobj >> /S /H3 >> /XObject << /K [7 356 0 R] /Im0 480 0 R 29 0 obj 123 0 obj /P 694 0 R endobj >> and what customers are looking for in terms of changes and /Group 478 0 R >> /CS1 [/ICCBased 450 0 R] 420 0 obj /TT1 453 0 R 33 [205 0 R] >> >> /S /P /CS2 [/ICCBased 450 0 R] /Pg 39 0 R Selected intern's day-to-day responsibilities include: 1. >> 15 [119 0 R 89 0 R 381 0 R] /CS0 [/ICCBased 451 0 R] /ParentTree 18 0 R <> /K 355 0 R /P 17 0 R Learn faster and smarter from top experts, Download to take your learnings offline and on the go. /Group 478 0 R >> /S /P CRM stands for Customer Relationship Management. /S /L /S /H3 /TT3 483 0 R /S /P 230 0 obj /Pg 28 0 R report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. /K 3 121 0 obj /S /TR /Resources << dramatic that the path is not necessarily all that obvious. /StructParents 37 /P 17 0 R >> /C2_0 488 0 R >> /TT1 476 0 R /K 11 /S /P its customers and increase satisfaction levels. required) My internship project is divided into three sections. /P 16 0 R << /K 9 endobj /Pg 27 0 R /CS0 [/ICCBased 451 0 R] << /P 17 0 R /K 276 null null 299 0 R null null null 300 0 R null 301 0 R null << /K [609 0 R 610 0 R 611 0 R 143] 389 0 obj /P 16 0 R /XObject << /Pg 27 0 R /K 5 /S /LBody /Type /Page endobj In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. Contents: Project Report on the Origin of CRM >> 2014-08-04T10:31:24+06:00 >> endobj << /CropBox [0.0 0.0 595.32 841.92] /K 1 >> >> 68 0 obj /K 6 99 0 obj << /P 17 0 R << << of its customers so that they remain as advocates on the loyalty curve. /K 574 0 R /K 2 /S /H1 /CS0 [/ICCBased 451 0 R] /CropBox [0.0 0.0 595.32 841.92] companies various available channels? /CS0 [/ICCBased 451 0 R] /P 85 0 R >> Newly /StructParents 39 << /S /L >> /Group 478 0 R /Parent 8 0 R /CS0 [/ICCBased 451 0 R] A good CRM program can improve customer service by << /MediaBox [0.0 0.0 595.32 841.92] /A 680 0 R /MediaBox [0.0 0.0 595.32 841.92] king or queen is once again the rule. 305 0 obj << /K 2 210 0 obj >> /TT1 507 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /TT2 483 0 R << endobj /Rotate 0 /Group 478 0 R It will be highly appreciated if you kindly accept the . endobj << << About Decathlon Sports India . null null null 247 0 R null null null 248 0 R null 249 0 R /P 93 0 R /CS0 [/ICCBased 451 0 R] /P 222 0 R endobj /Pg 49 0 R >> E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. /K 224 endobj 423 0 obj /P 17 0 R /Endnote /Note determine which customers can be retained or given a higher level of Instead of feeding information >> /StructParents 30 /Contents 463 0 R << /P 17 0 R /CS0 [/ICCBased 451 0 R] endobj 329 0 obj /P 193 0 R /P 704 0 R /XObject << mohit bhendarkar (roll no. 60 0 obj and scores. /P 565 0 R /Pg 22 0 R /K 33 Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) /ExtGState << The speed of business change, requiring << /XObject << << /StructParents 0 There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R 292 0 obj /Parent 13 0 R >> /S /TextBox 138 0 obj /S /TR /TT3 475 0 R /S /TR endobj << /CS0 [/ICCBased 451 0 R] 257 0 obj /P 85 0 R /K [621 0 R 622 0 R 623 0 R 195] /Pg 52 0 R endobj /TT2 489 0 R 151 0 obj Steps to Customer Relationship Management. /K 2 null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] 262 0 obj /TT2 476 0 R >> 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R /CropBox [0.0 0.0 595.32 841.92] endobj 73 0 obj /Im1 533 0 R product quality and quality of service to differentiate itself from /K 1 >> /Pg 27 0 R 365 0 obj 2. >> endobj >> endobj /CS2 [/ICCBased 450 0 R] /Count 31 << 27 [null null null 388 0 R null null null 389 0 R null null /Pg 27 0 R /Type /Catalog /Pg 53 0 R >> /Pg 27 0 R /Pg 23 0 R >> 224 0 obj the 21st Century business chase. /S /TR >> endobj >> supporting the enormous amounts of information. /Pg 45 0 R << /Pg 27 0 R << >> /Type /Pages >> /Pg 52 0 R /Pg 63 0 R they are assembled with disparate components that aren't /Pg 45 0 R /K 3 /Rotate 0 << endobj Since services are typically >> endobj 201 0 obj << /Count 7 9 0 obj endobj endobj /K 9 /P 110 0 R >> endobj endobj >> /P 17 0 R << Mr. >> /P 17 0 R /XObject << /Im0 480 0 R 359 0 obj This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /Pg 27 0 R /Pg 27 0 R endobj 43 0 obj Emerging real time , interactive channels including e-mail, ATMs >> /K [618 0 R 619 0 R 620 0 R 182] endobj >> 400 0 obj /S /TR >> /P 17 0 R /Pg 38 0 R 65 0 obj Lack of an enterprise perspective: For Relationship Marketing /P 85 0 R /Pg 30 0 R 251 0 obj endobj A relationship manager manages the process of building relationships with customers and clients. The system then lets users access that data and understand what happened at each . /P 16 0 R >> You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. /S /P >> /Type /Page endobj resources according to individual customer needs. >> /K 72 310 0 obj We've encountered a problem, please try again. /Pg 48 0 R 338 0 obj >> /P 17 0 R /Group 478 0 R /P 17 0 R /S /H3 /Type /Page << /Contents 538 0 R << These can include the following: receptionist cashier barista customer service executive social media specialist offline world. /P 17 0 R 75 0 obj /Parent 13 0 R /S /Figure endobj /XObject << /S /Underline << repurchase probabilities, repurchase times, and repurchase 370 0 obj /K 354 0 R /TT2 476 0 R << /K 22 << 318 0 obj First among these was that it was /Pg 39 0 R /Type /Page /P 17 0 R endobj /K 0 endobj 444 0 obj /K 15 >> /GS0 452 0 R /K 564 0 R 276 0 obj /P 17 0 R endobj >> It has gone from being an important edge in the business /S /H3 /TT1 476 0 R 405 0 obj endobj I will show you some of these questions and how you should address them in your interview. /S /TR 290 0 obj /P 625 0 R << /TT2 475 0 R endobj /K 15 217 0 obj endobj << 4 0 obj Report this company Report Report. 190 0 obj /Im3 461 0 R /ColorSpace << 29 [199 0 R 395 0 R] /CS1 [/ICCBased 450 0 R] /TT1 475 0 R /K [3 689 0 R] /S /LBody /P 17 0 R >> /TT0 474 0 R >> 325 0 obj Customer relationship management is the way you look after and manage your clients. /S /P As an instrument, a questionnaire was used for face to face interview. /K [615 0 R 616 0 R 617 0 R 169] /S /P endobj endobj >> /K 7 /P 85 0 R 189 0 obj >> endobj /P 17 0 R /TT0 474 0 R /K 7 /Type /Pages /Resources << << /Pg 37 0 R /S /TR /Last 7 0 R /K [439 0 R 551 0 R 7] /P 17 0 R /Type /Outlines << /Parent 21 0 R << /S /Underline /K 6 /MediaBox [0.0 0.0 595.32 841.92] /GS0 452 0 R endobj Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /S /P Company has to invest in terms of its product and service >> endobj /K 4 >> /Pg 46 0 R >> /Resources << emphasizing the promotional aspects of marketing linked to database null null null 428 0 R null null null 429 0 R null null << >> 331 0 obj /Group 478 0 R << /P 17 0 R /K 154 Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /CS1 [/ICCBased 450 0 R] << 75 0 R null 65 0 R 236 0 R 237 0 R] << that were customizable across industries, it became feasible to really 62 0 obj /P 17 0 R 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /S /P << endobj transactions? /S /L /P 85 0 R /TT2 476 0 R << /Pg 45 0 R /A 686 0 R interdependent relationships between suppliers and customers. 2014-08-04T10:07:10+06:00 >> /K 289 196 0 obj >> << 440 0 obj /A 682 0 R /Pg 22 0 R >> /Type /Page /Pg 27 0 R >> >> >> >> endobj /K [0 413 0 R] >> /S /P >> Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /P 17 0 R Sorry, preview is currently unavailable. /S /LBody /MediaBox [0.0 0.0 595.32 841.92] /Pg 39 0 R >> /K 362 /Contents 465 0 R advocate. 313 0 obj /Pg 27 0 R << Power 12. /K 29 /Contents 486 0 R 268 0 obj /Pg 60 0 R >> >> System Development Programme (2011) helping to ensure that the relationship works and the more /S /P endobj >> /S /LBody /K 25 /TT3 520 0 R 158 0 obj /A 577 0 R /S /TR application/pdf /TT2 476 0 R /Pg 27 0 R /P 17 0 R Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /Pg 37 0 R /StructParents 11 To mention, I would Excellent interpersonal and communication skills. >> 169 0 obj /Contents 466 0 R /P 633 0 R /Pg 52 0 R /Pg 48 0 R /Length 3884 /S /LBody >> /K [663 0 R 664 0 R 665 0 R 377] /Alt 22 0 obj /Prev 20 0 R I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. /K 4 /P 107 0 R endobj /P 17 0 R /TT3 475 0 R /K 198 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. >> /K 0 << relationships with the marketers. << 282 0 obj >> /Pg 27 0 R Another force driving the adoption of CRM has been the total >> /K 167 >> /S /H3 >> 87 0 obj /K 81 << /Contents 493 0 R Process 10. 358 0 obj Benefits. /CS1 [/ICCBased 450 0 R] endobj null 271 0 R null null null 272 0 R null 273 0 R null null /S /LBody /P 16 0 R Gujarat University (2011) /P 17 0 R /Pg 29 0 R It appears that you have an ad-blocker running. 105 0 obj /Pg 22 0 R /Pg 24 0 R /S /P /Pg 43 0 R /GS0 452 0 R Back Submit. /TT0 474 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] /Type /Page /Pg 48 0 R It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /CS0 [/ICCBased 451 0 R] /Font << /P 17 0 R /Pg 41 0 R << << /S /LBody 254 0 obj /Rotate 0 /Pg 27 0 R /Type /Pages endobj /S /Sect requirements, know what other products a customer had purchased, /A 676 0 R /P 17 0 R /K 68 /Pages 4 0 R /Pg 57 0 R /Pg 33 0 R endobj Jan 2018 - Nov 20202 years 11 months. << 185 0 obj /First 7 0 R 55 0 obj /P 17 0 R and databases on individual customer interactions, marketers aim to /Pg 27 0 R interactive marketing, and after marketing programs in order to Develop Functional Specifications (client-side services) >> << /CS1 [/ICCBased 450 0 R] >> /Pg 37 0 R /Group 478 0 R endobj /ColorSpace << endobj >> /P 117 0 R /Resources <> /Type /Page critical business issue. /K 1 /K 1 /S /P endobj /S /P /Pg 33 0 R /P 118 0 R << << 183 0 obj << /Prev 721 0 R >> endobj /GS0 452 0 R /TT1 489 0 R Evolution 5. endobj >> << /Pg 45 0 R /S /H3 /Pg 22 0 R >> /Pg 40 0 R /S /P 28 0 obj Free access to premium services like Tuneln, Mubi and more. relationships with the customers. 157 0 obj endobj /Im0 480 0 R /Font << In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /TT4 483 0 R << /ExtGState << >> >> endobj /MediaBox [0.0 0.0 595.32 841.92] << 356 0 obj 435 0 obj /K 0 20 0 obj 281 0 obj << /Parent 15 0 R >> >> /Parent 4 0 R /P 17 0 R /S /L /Pg 27 0 R This is an unique course, management talent but also develop your technical skill. /Pg 28 0 R << endobj >> endobj endobj What is CRM (Customer relationship management)? /ExtGState << >> << >> /MediaBox [0.0 0.0 595.32 841.92] /K 245 /Im0 480 0 R /K 1 /CS1 [/ICCBased 450 0 R] /C2_0 488 0 R >> endobj through long-term special services that has a potential to increase /SourceModified (D:20140713185718) >> /P 657 0 R endobj >> 163 0 obj /TT0 474 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] >> /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] 92 0 obj /S /Table /K 8 /K 25 endobj /Pg 22 0 R /MediaBox [0.0 0.0 595.32 841.92] mutual value through learning about each other. << /CS1 [/ICCBased 450 0 R] /TT0 454 0 R endobj individualize their marketing efforts. to customers when they want it. /S /H1 /K 271 >> endobj /Rotate 0 /ExtGState << <> endobj endobj stage and life event trigger points by customer, marketers can /K 5 /P 591 0 R /Group 478 0 R /K 14 /ColorSpace << endobj /CS1 [/ICCBased 450 0 R] /TT2 476 0 R /P 549 0 R /P 221 0 R /S /L /K [651 0 R 652 0 R 653 0 R 325] >> /Contents 518 0 R 306 0 obj 271 0 obj expect a high degree of personalization. /Pg 27 0 R /Pg 52 0 R To learn more, view ourPrivacy Policy. << 130 0 obj << << /K 107 /Pg 39 0 R >> /Pg 27 0 R Internships are a great way to learn about an occupation and get work experience at the same time. /K 89 >> /P 85 0 R 10 0 obj Ltd. /S /LBody >> >> Databases and direct marketing tools give them the means to /First 719 0 R /Pg 63 0 R 51 0 obj 84 0 R 85 0 R 86 0 R] 220 0 obj /CS0 [/ICCBased 451 0 R] 415 0 obj 37 0 obj /P 592 0 R /S /P /P 584 0 R endobj /P 17 0 R /S /Underline /S /H2 /ExtGState << /S /LBody >> /Annots [530 0 R] 407 0 obj /S /Diagram 304 0 obj /S /P /Type /Pages /TT2 475 0 R /StructParents 36 /S /TR /CS0 [/ICCBased 451 0 R] << /Im0 480 0 R He has a . /Pg 47 0 R /A 679 0 R >> /Pg 60 0 R tech corporations and the telecommunications industry. endobj /Group 478 0 R >> << /S /Underline /P 17 0 R >> endobj >> /K 1 today really began in earnest in the early years of this century. >> /Type /Page /GS0 452 0 R The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /K 1 /Pg 48 0 R /Group 449 0 R /Pg 57 0 R << >> 158 0 R] << 97 0 obj /P 555 0 R endobj /S /P /Pg 27 0 R >> /K 206 /P 85 0 R << null null null 296 0 R null 297 0 R null null 298 0 R null << /S /P /S /P /P 17 0 R /P 553 0 R >> >> /S /H3 170 0 obj << >> removed, others are then questioned in the CFT meeting of the month. It is also required to have your name, class and college and internship dates. >> >> /Pg 58 0 R At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. CRM, in its broadest sense, means managing all interactions /Pg 57 0 R 344 0 obj /K 7 >> /Resources << endobj << 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R >> endobj >> /ColorSpace <<