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Add items until you reach at least the minimum order threshold of (generally $10, not counting the delivery charge), but there are some exceptions to this rule. Add it to your cart by selecting +Add or Add to Cart. For best results, download the latest version of the Instacart app for iOS or Android. to view items already found and changes like replacements and refunds. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . When it's time for delivery, you'll see a message in the Instacart app's order screen. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. Sam's Club same-day delivery in Edinburg, PA. Order online now via Instacart and get your favorite Sam's Club products delivered to you in as fast as 1 hour. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). Select the portion of the store where the item can be found - if you are fairly certain that you know. Learn how to implement the APIs with tutorials, how-to guides, and API . That being said the best way is to text your shopper after they start the shop with the specific item or items you want and increase your tip by about a dollar per item. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. page to review your items and add any instructions, Item instructions carry over to future orders. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). They offer no department, resource, phone number or other, for us to dispute these issues. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Tap See Shopped Items to view items already found and changes like replacements and refunds. Other Greeting Cards. Find your item. This article has been viewed 46,717 times. Scroll down to Your preferences and click Other options, or Approve. . It's never happened before. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . Adding the items you love to your Favorites is an easy way to view or buy them again. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. After placing your order, you can select replacement items if the item you want is out of stock. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. In item view, at the bottom of the screen, you'll have a +/- switch with an Add to Cart button to find the units. There is a Change button to change the tip. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Tap Change. Although commonly used for special items not currently available at delis, seafood bars, and butcher counters, special requests can come from anywhere in the store. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Tap the order you want to update. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. (For safety reasons, drivers might not reply while theyre en route.). items: Array: The items in the order. Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. The page contains the list of items, a map, the shopper's name, and delivery details. Park in a Curbside Pickup spot, and we'll load your car for you. Begin typing to search, use up and down keys to navigate, enter to select. Log in to help us get you to the right help quickly. You can adjust charges on your EBT card up until you . The following table describes the statuses and any actions that the customer can perform from that status page: For example, the following image shows an order in the Shopping in progress status. This is a drop-down selection box and is completely optional. In the app 1. Click Your orders. This article will explain how you can add a special request to your Instacart order. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. warnings: Array: Any warnings associated with this request. Enter the code and tap Add to Account. Use the search box in the app or on the website. wikiHow is where trusted research and expert knowledge come together. Need to give your driver last-minute delivery instructions? Keep in mind youll be refunded or charged for the difference in price for replacement items. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. Include your email address to get a message when this question is answered. Tap Your orders 3. When its time for delivery, youll see a message in the Instacart apps order screen. If you see a "Save (price)" button below the item, these are Instacart coupons which will allow you to save money. Tell the agent you're reaching out about an order sent as a gift. If you need to remove the item entirely, tap the - until 0 displays then tap "Remove". To move through, just tap the X button in the top right corner of this dialog box. Your developers can integrate the selected capabilities through REST API calls using any language, such as Java or Python. This article has been viewed 46,717 times. If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. f alcohol was not requested as part of the original order. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. Tap Account > Your orders. Item availability and terms are subject to change without notice. Choose your tip amount and click Place order. Tap Credits, promos & gift cards. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Your groceries will be on their way in no time. Youll need an account to check out. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. Tap the item you want to edit 5. 1. Sorry, you cannot add to your order." If your shopper is working on your order, you can contact your shopper directly. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. Add instructions for how you want your order shopped and/or delivered. (The minus sign will be available if you tap the item first. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Contactless delivery and your first delivery order is free! You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Items may be out of stock. Once you favorite an item the button fills in green and says Favorited. Make sure to clearly capture the product's name, size, colors and general shape of the container. For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Scroll to the bottom of the delivery screen and tap, . Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. Use the search box in the app or on the website. If your item preferences change, make sure to review your notes when ordering the same items in the future. You can check your order status with the Instacart app or website. Sign up for Instacart or log into your existing account. Select the order you want to update. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . I prefer cash as Instacart can. For best results, download the latest version of the Instacart app for iOS or Android. Adding items after checkout. Add a delivery address and payment information, then place your order. Search for specific items or browse by department. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. If something is off, you can tap the line on the screen and this will "drop down" to fix the problem or chose another method. Adjust the item quantity by using the + or - buttons. If you prefer not to replace an item, choose Dont Replace to get a refund instead. If you need to change its quantity to a lower number, press the - button then tap "Change qty". To avoid charges on your credit or debit card, replacements for EBT SNAP items must be. This is happening to me today. This is part of the onboarding process for an in-store shopper. C On the website. The tip will be split between the two Shoppers. pardon the PUN). Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. At the top left, click the 3 horizontal lines. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Tap the item you want to edit. If you still cant find the item you want, Please keep in mind that there are some items that arent available at all retailers and markets. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Retailers may also have size, weight, or price restrictions on certain items. This must answer is consumer services a good career path. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. This will open your order list. Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. How do I add custom items to Instacart? Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Watch the time frame of how far out you'd like your order to be delivered. Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. fulfillment_details: Fulfillment_details: The order delivery details. Go to the Instacart website (this feature isnt currently available in the Instacart app). Don't use copyrighted images from other sites - search sites included. If you have order notifications turned on, look for alerts when an item is replaced or refunded. link at the top of the screen to let them know if you want to add items to your order or make other changes. Want to chat with your shopper? 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