We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Reporting repairs Home. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. United Kingdom. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. The team were very helpful and understanding of my dangerous situation. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. 3 0 obj
As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. It is also possible to claim for any damage that may have been caused during repair works. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Gateshead. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. You have the right to appeal if you don't agree with a decision to charge you for repairs. We have guidelines on how long different repairs should take. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Background 2. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. <>
What are the costs and charges at Watergate Court. Time to have your say on the future of our leisure service. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. If we miss an appointment and we didn't contact you, please contact us. Homepage for Gateshead Councils Benefits and Council Tax information Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Please continue to be patient, as we are experiencing a high volume of phone calls. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. These include re-fixing toilet seats and repairing minor leaks. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Gateshead Council tenants can also be offered evening appointments for repairs from 4:30pm. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. All rights reserved. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. To keep up to date, why not follow us. This includes both small leaks and emergency repairs. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Don't worry, we can still help! A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. The department is on the lookout for more callhandlers and building technicians. Gateshead Council aims to complete the backlog by late March next year. We are Gateshead Council's Housing Team. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Gateshead Now is a collection of the latest news from Gateshead Council. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. We will first make sure that it is our responsibility to do the repair. Failure to do so could give you grounds to make a council house disrepair claim against them. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Thursday 26th January 2023. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Gateshead Council aims to complete the backlog by late March next year. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. If so, please keep reading as youre just what were looking for! If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. 1 0 obj
If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Planned repairs usually need an inspection before work is done. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We will need to look at what has been damaged so please don't throw anything away. Gateshead Council. People really are our greatest asset at Gateshead Council, and we value every employee. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Repairs & Voids. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. She added: "Someone has got to own it. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. You can create a free account to post activities, services and promote organisation working in Gateshead. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We will pay compensation for damage which is our fault or our contractors' fault. The report found the repair centre's ability to handle calls was deemed 'critically low'. 2 0 obj
These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. However, the contractor will not ask you for any money when they call. Some of these repairs need to be inspected before the repair can be done. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Repairs update You can now report your non-emergency repairs. You can also include claims for loss of earnings and care costs if necessary. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. "The garages at Leam Lane had already been condemned, and we were working towards . People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Request a FREE property inspection to find out how much your claim is worth. The site has been designed with residents and local groups to ensure it is easy to use. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Wednesday 2nd November 2022. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. :L+Ftc[Sdu|^Y^. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Housing Disrepair The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. The panel decides which services they review based on various criteria. You can also claim compensation for the damage that has been caused during repair work. Thank you so much. Our business support events remain cancelled for now. The council is responsible for most repairs to your home. You should report any damage to your local housing office. Please ask your Neighbourhood Housing Team for details. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. endobj
We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Top Jobs in Gateshead, England. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. We hope to reschedule these events at a later date. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. You have the chance to buy up to 10 additional holidays per year. Payslips. We hope to reschedule these eventsat a later date. Unfortunately, this job posting is expired. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. There's also additional service charges from 115.85 a week, this cost is eligible . Our housing offices are currently closed to the public. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Connected Voice are collating information about support across Newcastle and Gateshead. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. As a council housing tenant, you are entitled to a good standard of living. We will tell you in advance when any work like this will happen. Are you a Council or Housing association Tenant with housing disrepair issues? %PDF-1.5
Some work to your home is done as part of a planned maintenance or investment programme. 4 0 obj
While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If you continue to miss appointments for repair work you may be charged. This is known as the Right to Repair scheme. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Some of these jobs need to be inspected before the contractor can start the work. To register with My Housing Account, select 'my account' at the top of the Council homepage. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. For further information please contact the Involvement Team by: Civic Centre about Our Customer Scrutiny Panel needs you! Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We are Gateshead Council'sHousing Team. View my payslip. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents.