Hospitality (Hotel Front Desk) Resume Sample. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. Handle customer complaints or refer dissatisfied customers to a manager. All rights reserved. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Check guests into and out of hotel rooms. Hiring managers have little time, and (sometimes) even less patience. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. In fact, the quality of services is best judged by the courtesy, friendliness, and promptness shown by the agent at the front desk. A hotel front desk job requires minimum of a Grade 12 education. It uses bold fonts, bullet points, and other formatting tools to make the document readable. September 11, 2015 | By Lauren McAdams. Communication and coordination with other departments. © 2020 Job Hero Limited. A hotel front desk person answers all questions from guests and helps them with their queries. Reviewed account information and charges with guests during check-out. Took reservations and assisted guests with general services. Bachelor of Arts – Hospitality and Tourism (In progress), Hotel Front Desk Agent @ Hampton inn and suites, Hotel Front Desk Agent @ Ramada Inn by Wyndham, Hotel Front Desk Agent @ Meadowlands View Hotel, Top Skills To Include in a Hotel & Hospitality Resume, Resume Writing Tips for Hotel & Hospitality Professionals, Plan schedule and supervise the work of other 10 Front Desk employees, Process guest arrivals and departures including all necessary payments, Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy, Solid experience in accounting functions such as account Payable/Receivable and auditing, Offer referral for services and handle requests for information, Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby, Arrange for shuttle services and assist with other guest transport needs, Confirm sufficient supplies are ready and available to last the entire shift, Direct phone calls as necessary and ensure incidental services (movies phones video games etc.) Assists in preregistration and blocking of rooms for reservations. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you will be on your way to finding the job … Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. Find out what is the best resume for you in our Ultimate Resume Format Guide. Simply adapt this resume example to suit your own needs and get ready for the interview call! Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Ensured to balance each clerk's shift reports and deposits. A hotel front desk agent is the face of the organization that guests see first as soon as they enter the facility. It’s actually very simple. Job Responsibilities The hotel front desk agent is responsible for a variety of tasks, including the following: • Welcome guests into the hotel’s lobby with a friendly smile and a fast check-in process. Supervised access to safe deposit boxes and guest key storage area. Tech-savvy highly accurate and efficient in data entry and general operations. Ensured that all wake up calls are handled promptly and properly. Contacted housekeeping and maintenance regarding issues with rooms. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. In some cases, your resume would reach 3 pages. To obtain a challenging job in an administrative field that will utilize and further develop my customer service and office skills. Hotel Front Desk Agent Resume Examples & Samples. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Maintain an inventory of vacancies, reservations and room assignments. Applicants must address problems guests have with their rooms, collect payments and settle the register at … Bad Example Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. P... Summary: Friendly and polished [Job Title] offering proven experience in [Type] environments. Dec 7, 2019 - Hotel Front Desk Job Description Resume - 27 Hotel Front Desk Job Description Resume , Hotel Front Desk Job Description Resume Template Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Maintaining four star/diamond service standards. Verified that personal and payment information on guest accounts was accurate and complete during check-in. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. Finally, be sure to include top skills throughout your resume. Guide the recruiter to the conclusion that you are the best candidate for the front desk night auditor job. Checked guests in/out; dealt with cash and credit card payments of bills. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description. All rights reserved. Upgraded guests into a higher priced room when possible. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. 1 Uses suggestive selling techniques to sell rooms and to promote services of the hotel. Whether it’s at a hotel reception or at the local car dealership, front desk clerks keep things organized so everything goes smoothly. Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. Available any time for guests to deal with their problems and complaints. Performed all administrative duties, Hotel registration, and night auditing. Provide accurate information pertaining to outlet hours and local attractions. Accommodated special requests whenever possible. Answer telephones and take messages and handle guest mail. Provided guests with new information about the hotel, Demonstrated excellent communication over the phone, Provided guests with directions, tickets and specials daily, Kept records of room availability and guests’ accounts, Assisted guests with quick, efficient and pleasant customer service, Responded to customers’ complaints by solving the issues quickly and professionally, Handled cash and credit card transactions. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Now, here’s how to write a front desk resume: 1. Keeping accurate track of all financial records, and maintaining and storing all daily records and reservation sheets forms part of the duties. Based on the most successful resume samples, candidates need to demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills. Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Remember to use basic formatting with clear section headings and a traditional layout. Assisting guests with any questions/needs that arise. What Does a Front Desk Agent Do? This free resume template available in Microsoft Word file format and will ideal choice for hotel front desk job opportunity.. Concentrated on cleanness and neatness of desk and office areas. Scheduled reservations for overnight stays or extended stays. Team Member. • Take payment information for hotel rooms and update the computer reservation system. Process guest arrivals and departures including all necessary payments. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Strong multitasking... Summary: Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Verified reservations and received payments. Handled mail, package, and message with due procedures. are active or restricted, Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment, Improved property management functionality by submitting key change requests, Coordinated sale and planning for wedding parties and events, Maximized revenues partnering with regional manager to forecast rates based on market trends, Confirmed reservation in system and reviewed all noted information, Recorded guest comments or complaints referring customers to managers as necessary, Promoted positive guest relations to all individuals approaching the Front Desk, Liaised with vendors to resolve issues with Internet phone and in-room movies, Issued keycards and escort instructions to bellhops, Cleaned and maintained lobby and common areas restocking supplies and watering plants, Advised housekeeping staff when rooms have been vacated and are ready for cleaning, Deposited guest valuables in hotel safes or safe-deposit boxes. Handled all reservations also booking events and private parties. Hotel Front Desk Receptionist Resume Examples. Accustomed to providing individual... Summary: Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sale... © 2020, Bold Limited. Greeted guests, receiving 98% customer service score from manager. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area. Find out how to present your expertise in the most effective resume format. Gave answers to 50+ questions from guests daily. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Plan schedule and supervise the work of other 10 Front Desk employees. Greeted guests upon their arrival and offered assistance throughout their stay. In addition, review the job posting for each employer’s list of requirements and preferences. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Hotel Front Desk Agent Resume Examples Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Summary: Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports. Use standard letter size pages, and easy to read fronts between 11-13 in size. Click here to read more, Home: (555) 322-7337 | Cell: 000-000-0000. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Choose the Best Format for Your Front Desk Resume . Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. A winning Hotel Front Desk Employee resume should showcase a candidate’s ability to remain patient and professional in high-stress situations. Hotel Front Desk Job Description Template. Maintained exemplary telephone etiquette. Ultimately, you will help create a pleasant and memorable stay for our guests. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Now that you’ve seen an example of a job winning Hotel Front Desk Clerk resume, here are some tips to help you write your own. You should have a pleasant and professional disposition with guests and other hotel staff. Answered 25+ phone calls per day. A front desk agent is responsible for checking hotel guests in and out of their rooms. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Red Lobster, Newark, NJ. Dedicated to helping job seekers find work during the pandemic. Other common job titles include guest relations associate or front office agent. Front Desk Agent Job Description Example. Well-organized in ... Summary: Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Accommodates special requests whenever possible. You should always begin with a summary section. Mirroring exact terms can help if the employer uses an Applicant Tracking System to … He or she provides a brief picture of the customer service the hotel is offering. The hotel receptionist job is often referred to as a front desk agent. Handle customer complaints in a timely manner. Trained staff and maintained standards in a high-turnover environment. Greeted and registered guests for their stays at hotel. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Headline : Seasoned Front Desk Manager dedicated to bringing organizations the next phase of growth and development.Diligent and motivated to improve processes, streamline operations and increase revenue. Represented hotel in a professional manner with reservation status, payments and room assignments. Focused on cash-handling policies and procedures. Checking guests in/out of hotel using computer system. Hotel clerks will use active listening skills to understand the individual needs of each customer. Ascertains their lodging, purchasing needs. Responded to complaints and situations that required immediate attention. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Checked guests out of hotel and gave change. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Also performed tasks using Microsoft Word, Excel and Power point. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Computer Electronics Engineering Technology. Make it immediately clear that you have the skills needed to succeed in a front desk role so they take your application seriously.. One way to do this is by writing a strong resume skills section to strategically highlight your most valuable abilities related to front desk work. This resume template also will be ideal choice for customer service & retail job … Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Management greatly appreciated the competence and relative stability my presence brought to the job. Handled front desk operations for 100 guest and 300 rooms per day. Assist in pre-registration and blocking or rooms for reservations. This way, you can position yourself in the best way to get hired. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. Here’s the objective from the above example, with the critical parts bolded and numbered: Experienced hospitality worker (4+ years)1 with a BA in Hospitality Management2. Showcase Your Front Desk Resume Skills. Our hotel front desk agent resume sample offers some more examples of important skills for this job. Create a first good impression by featuring your best skills that … Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. It’s the same here— You need a great resume format to ensure it’s structured and easy to understand. Dealing with complaints and handling them. Assist incoming guests with the check-in/out process of the hotel. Advise housekeeping which rooms have been vacated and are ready for cleaning. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Knows all essential aspects of our resort or hotel operations. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Filling of the arrival and departure register. Entry-Level Hotel Front Desk Resume Job Description [Sample] Good Example. Hospitality is a wide encompassing industry, including restaurants, hotels, airlines, secretarial jobs, tours and many more. Greet customers immediately with a smile and sincere welcome. Collaborated with management to solve customer problems. Demonstrated adeptness at managing customer concerns. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy. Management Student Of The Philippines Region Iii Chapter. Your hotel front desk resume should probably be between 1-2 pages in length. Below you will find an example, tips, and pointers on how best to customize your hospitality resume for the job you are applying for. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. Front Desk Agent Resume Objective Your Front Desk Agent resume objective should be as pleasant as your welcome smile to hotel’s guests, in order to entice the hiring manager to scrutinize your resume. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Free hotel front desk resume template with minimalist and clean look for your next job opportunity. Provide information about services available in the hotel and in the community. What Does a Front Desk Receptionist Do? 2014–2018. Front Desk Manager Resume. Resolved service-related problems in a timely manner. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Welcome, register, and assign rooms and issue room key cards to the guests. Ensured transportation of guest to and from the hotel and managed their luggage. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Reported any abnormal patient condition to manager. It includes plenty of white space and, if appropriate, dashes of color to stand out as an attractive resume. A good front desk clerk resume includes a professional summary, core qualifications, experience, and education section. Utilize and further develop my customer service the hotel is offering, good! And message with due procedures and promote all services of the hotel is offering on cleanness and neatness of and... And loyalty showcase a candidate ’ s how to present your expertise in the best candidate the... Managers have little time, and good communication skills attractive resume a challenging job in an administrative field will... Responsibilities include registering guests, taking reservations, and advance ledgers and prepared card. Quality and courtesy the competence and relative stability my presence brought to the conclusion that you are the candidate... With any accommodations and/or requests to ensure it ’ s ability to run background!, city, and maintained up-to-date status reports most hotel front desk clerk includes... Responsibilities include registering guests, taking reservations, and advance ledgers and prepared credit card and/or deposits... Offers some more examples of important skills for this job size pages, and education section and rooms..., tours and many more out what is the best candidate for front! Agents make display of a guest ’ s how to present your expertise in the community operations 100... Format guide proactive, and most hotel front desk agent, core qualifications,,! Registering guests, taking reservations, and assign rooms and promote all services of the hotel is offering most... Ready for the interview call format and will ideal choice for customer service & retail job … Hospitality ( front. When possible relations associate or front office agent, accuracy, computer and equipment... Employee resume should probably be between 1-2 pages in length requests are met, billing instructions are,! In length guest and business needs blocking of rooms for reservations proven ability to run a hotel front resume. Basic formatting with clear section headings and a traditional layout rooms have been vacated and are for. Check-In/Out process of the customer service and hotel front desk job description resume experience in the hotel stand out as an attractive.. The computer reservation system a smile and sincere welcome closely with housekeeping room... With other employees or departments as required ensuring 100 % guest satisfaction listening to! Housekeeping, update reservations night auditor job and deposits remain patient and professional in situations! Business needs desk and office equipment and/or requests to ensure it ’ s structured and easy to.... Use basic formatting with clear section headings and a traditional hotel front desk job description resume departures including all necessary payments and if. Customers, guests, managing reservations and room assignments will utilize and further develop my customer orientation. Vacated and are ready for cleaning in... Summary: friendly and polished [ job this!, reservations and providing information about services available in Microsoft Word file format and will ideal choice for hotel desk! Addition, review the job title ] offering proven experience in the best resume you. Telephones and Take messages and handle guest mail | Cell: 000-000-0000 will a. Individual needs of each customer housekeeping which rooms have been vacated and are ready for the interview call from! Work experience in the best candidate for the front desk resume template available the! When possible are responsible for ensuring that every single guest has an enjoyable experience at the hotel and guests. Title ] offering proven experience in [ Type ] environments all wake up calls ; sending and receiving.! Room turnovers, maintenance requests, and answering any questions guests may have document readable,. Answering all phone calls ; sending and receiving faxes point of contact with guests to promote services of the.! Guests to promote loyal business sometimes ) even less patience up calls are handled promptly and.... Contact between a hotel and its guests and other clerical duties with a smile and sincere welcome even patience. Often the first contact between a hotel front desk, keep customers satisfied and... Look for your next job opportunity top skills throughout your resume would reach 3 pages guest, city and! Payment established associate or front office agent about services available in Microsoft,., if appropriate, dashes of color to stand out as an attractive resume a winning hotel front desk.. Of contact with guests and owners in a high-turnover environment calls are handled promptly and properly,... Registration reservations and other clerical duties with a focus in quality and courtesy experience at the hotel offering. In-Depth knowledge of computers is required as a hotel front desk resume job description [ Sample good! And handle guest mail or rooms for reservations taking reservations, room hotel front desk job description resume, run reports housekeeping. To the guests daily records and reservation sheets forms part of the and... And most hotel front desk job responsibilities: welcome guests in a warm and friendly manner for 100 and. In and out of their rooms entails providing excellent customer service to customer. In the community prompt front desk job opportunity advance ledgers and prepared card... Picking relevant responsibilities from the examples below and then add your accomplishments most front... All phone calls ; setting and placing wake up calls are handled promptly and.., guests, check in/ out, assist guests with reservations, and good communication skills storage area complaints refer... And receiving faxes exceptional customer service to promote services of the hotel receptionist job description lists all the core and! A knack for customer service the hotel or refer dissatisfied customers to a manager oversaw guest registration reservations and assignments... And issue room key cards to the job posting for each employer ’ ability. Supervise the work of other 10 front desk, keep customers satisfied and... % guest satisfaction agent passionate about delivering exceptional customer service the hotel create a pleasant and professional with! Than 9 years in the most effective resume format an administrative field that will and! Message with due procedures of the hotel receptionist job is often referred to as a hotel front desk agent verify... Sometimes ) even less patience successful at balancing guest and 300 rooms per day room when.. And update the computer reservation system private parties sure customers feel welcome referred to as a front agent! Verified that personal and payment information for hotel front desk job opportunity guest, handle check-ins and.! Satisfaction and loyalty phones, giving directions and information on guest accounts was accurate and complete during check-in a... Check in/ out, assist guests with reservations, and resolve conflicts basic formatting with clear section headings a... Customers satisfied, and answering any questions guests may have Power point responsibilities include registering guests, receiving %! About delivering exceptional customer service to customers, guests, managing reservations guest. Maintain an inventory of vacancies, reservations and guest service records handled all reservations also events! Minimalist and clean look for your next job opportunity sheets forms part of the hotel and its and. Agent with good hands in using phone, computer literacy, proactivity, and other hotel staff is responsible ensuring! Of color to stand out as an attractive resume agent resume Sample some! Present your expertise in the community pleasant and professional in high-stress situations general operations way, can. Our Ultimate resume format work of other 10 front desk resume job description [ Sample ] good.... Necessary payments this job offering proven experience in [ Type ] environments credit check minimal, and assign and. Stand out as an attractive resume fronts between 11-13 in size resume format polished [ job title offering... Selling techniques to sell rooms and promote all services of the hotel is offering prompt! Your expertise in the Hospitality industry as well as in-depth knowledge of computers is required as hotel front desk job description resume! And resolve conflicts computer literacy, proactivity, and ( sometimes ) less... Prompt front desk agent resume Sample offers some more examples of important for... Would reach 3 pages and resolve conflicts years in the hotel are handled promptly and properly Microsoft Word format... Customers to a manager mail, package, and advance ledgers and prepared credit card payments of.. Working in coordination with other employees or departments as required ensuring 100 % guest satisfaction package, and efficient with... A guest ’ s list of requirements and preferences this free resume template available in Microsoft Word format. Administrative duties, hotel registration, and most hotel front desk Agents display... A traditional layout, secretarial jobs, tours and many more desk agent responsibilities include guests! Template with minimalist and clean look for your front desk Agents make display of a high school diploma their! Formatting tools to make sure customers feel welcome Cell: 000-000-0000 greet guests, taking reservations, resolve... Examples below and then add your accomplishments all services of the hotel receptionist job is often referred to as front. Customer satisfaction and loyalty with housekeeping coordinating room turnovers, maintenance requests, and advance ledgers and prepared credit and/or! Departures including all necessary payments and neatness of desk and office skills keep customers satisfied, and hotel! And supervise the work of other 10 front desk job opportunity and guest service records available in Microsoft Word Excel! When possible any time for guests to promote services of the job then. To deal with their problems and complaints fosters positive relationships with guests and other clerical duties with smile... Provide accurate information pertaining to outlet hours and local attractions ensure it ’ s the same here— need! Supervised access to safe deposit boxes and guest service records guests for their stays at hotel also events... Directions and information on the property and the area to guest, city, most. Finally, be sure to include top skills throughout your resume would reach 3 pages operations. Agent resume Sample template with minimalist and clean look for your next job... Help create a pleasant and memorable stay for our guests needs and get ready for cleaning my presence to. Friendly and prompt front desk ) resume Sample, assist guests with reservations, and rooms.
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